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- Tasks: Lead the night shift at a busy airport car park, ensuring smooth operations and excellent customer service.
- Company: Join a dynamic team at one of the UK's busiest airport car parks near Gatwick.
- Benefits: Enjoy a competitive salary, flexible shifts, and the chance to lead a vibrant team.
- Why this job: Shape customer experiences and thrive in a fast-paced environment while making impactful decisions.
- Qualifications: Proven leadership experience and a full UK driving licence are essential for this role.
- Other info: Work 4 on, 4 off shifts from 6pm to 6am, perfect for night owls!
The predicted salary is between 28000 - 42000 £ per year.
Location: Gatwick Area (RH11 0QB)
Hours: 4 on 4 off – 6pm to 6am
Salary: £35,000 per year
Please Note: A full UK driving licence is essential for this role due to the nature of site access and vehicle movements.
Take ownership of the night shift and lead a critical operation at one of the UK’s busiest airport car parks. We’re hiring an experienced and proactive Airport Night Parking Manager to run our overnight parking operation near Gatwick Airport. With over 3,100 spaces, a 70-strong team, and hundreds of customers arriving and departing each night, this role is all about delivering smooth, efficient, and safe service when it matters most. This is a hands-on leadership role where your decisions and direction will shape the customer experience and the performance of the night team.
Key Responsibilities
- Team Leadership: Supervise and support a team of car park attendants, bus drivers, and customer service staff. Foster a positive, high-performance culture across the night shift.
- Operational Oversight: Ensure the smooth running of vehicle check-ins, parking, customer transfers, and site management throughout the shift.
- Customer Service: Maintain high standards of service, resolving any customer issues or escalations professionally and promptly.
- Decision-Making: Act as the senior decision-maker on site during night hours. Manage unexpected issues with confidence and calm.
- Routine & Safety Management: Uphold operational standards, site safety, and cleanliness. Ensure all shift routines and protocols are followed.
- Fleet Oversight: Coordinate the night-time operation of our bus fleet, including vehicle checks and scheduling transfers to meet demand.
What We’re Looking For
- Proven Leadership: Experience managing teams in an operational or customer-focused setting.
- People Management Skills: Confident in motivating, directing, and developing team members across multiple roles.
- Operational Know-How: Comfortable with shift routines, site management, and hands-on supervision in a high-volume environment.
- Customer Focus: Strong service mindset with the ability to handle customer queries or issues calmly and effectively.
- Independent & Decisive: Able to take charge during night operations with minimal support, making informed decisions under pressure.
- Flexible & Reliable: A self-starter who’s dependable, adaptable, and thrives in a fast-paced, ever-changing environment.
Ready to lead the night? If you’re a capable leader with the drive to take control and deliver great service under pressure, we want to hear from you. Apply now and become a key part of our Gatwick night operations team.
Airport Night Parking Manager employer: 360 Resourcing Solutions
Contact Detail:
360 Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Night Parking Manager
✨Tip Number 1
Familiarise yourself with the operations of airport parking facilities. Understanding the unique challenges and requirements of managing a night shift at a busy airport will give you an edge in interviews.
✨Tip Number 2
Highlight your leadership experience in high-pressure environments. Be ready to share specific examples of how you've successfully managed teams and resolved customer issues, especially during challenging situations.
✨Tip Number 3
Demonstrate your knowledge of safety protocols and operational standards. Being able to discuss how you ensure safety and efficiency in a fast-paced environment will show that you're prepared for the responsibilities of this role.
✨Tip Number 4
Network with professionals in the airport operations sector. Engaging with others in the industry can provide insights and potentially valuable connections that may help you stand out as a candidate.
We think you need these skills to ace Airport Night Parking Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership and operational management. Emphasise any previous roles where you managed a team or worked in a high-pressure environment, especially in customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your leadership skills and operational know-how. Mention specific examples of how you've successfully managed teams and resolved customer issues in the past.
Highlight Relevant Skills: In your application, clearly outline your people management skills and decision-making abilities. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at 360 Resourcing Solutions
✨Showcase Your Leadership Skills
As an Airport Night Parking Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or motivated staff to achieve high performance.
✨Understand Operational Challenges
Familiarise yourself with the specific operational challenges of managing a night parking facility. Be ready to discuss how you would handle unexpected issues, such as vehicle breakdowns or customer complaints, while maintaining service quality.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Think of instances where you went above and beyond to resolve customer issues. Highlight your approach to maintaining high service standards, especially during busy or stressful times.
✨Demonstrate Decision-Making Ability
You will be the senior decision-maker during night operations, so it's crucial to convey your confidence in making informed decisions under pressure. Prepare to discuss scenarios where you had to make quick decisions and the outcomes of those choices.
