At a Glance
- Tasks: Handle customer enquiries, process orders, and manage general administration duties.
- Company: Leading UK manufacturer of fitted furniture with nearly 50 years of experience.
- Benefits: Competitive salary and a chance to be part of a successful team.
- Other info: Full-time, permanent role with opportunities for career growth.
- Why this job: Join a growing company and make a real difference in customer service.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 19800 - 24200 £ per year.
Our client are currently recruiting for a Customer Service Administrator to work within the Additional Units team in the Commercial Sales Office, based at their head office in Barnsley.
You will join them on a full time, permanent basis and in return will receive a competitive salary.
As one of the UK’s leading manufacturers of Kitchen, Bedroom and Bathroom fitted furniture, our client has had unsuppressed growth, with almost 50 years’ experience.
Their emphasis is on providing a high standard for all their products and the services they offer.
They are currently seeking the very best people, to further strengthen their position within the industry by appointing dedicated individuals to share in their success.
As an Administrator, your key responsibilities will include: Handling telephone enquiries from homeowners / occupiers.
Dealing with email enquiries.
Giving prices, taking orders and processing card payments.
Processing orders and defects whilst ensuring that deadlines are achieved.
Notifying customers of their delivery slots.
Responsibility for general administration duties.
Undertaking other such duties and responsibilities, as and when requested.
To meet the requirements of their Administrator you must be: An excellent t...
Administrator employer: 360 Resourcing Solutions
At 360 Resourcing Solutions, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the KBB sector. Located in Manchester, our team enjoys structured training programmes, a clear career progression path, and attractive benefits such as a company car and bonus scheme, making it an ideal place for those looking to grow their careers in design and project management.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 360 Resourcing Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 360 Resourcing Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 360 Resourcing Solutions:Your cover letter is your chance to shine! Tell us why you want to work at 360 Resourcing Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 360 Resourcing Solutions!
How to prepare for a job interview at 360 Resourcing Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
