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For Companies At a Glance
- Tasks: Provide expert technical support and troubleshoot complex IT issues.
- Company: Leading Managed Service Provider in Bury with a focus on IT solutions.
- Benefits: Competitive salary, bonus, benefits, and career growth opportunities.
- Why this job: Join a supportive team and make a real impact in IT support.
- Qualifications: 3+ years in 2nd/3rd line support with strong Windows and networking knowledge.
- Other info: Professional development supported and funded for your career advancement.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
2nd Line Support Engineer (Citrix, Microsoft) – £30,000 +Bonus +Benefits – Bury/Hybrid
My client is a leading Managed Service Provider based in Bury who thrive on solving IT and Networking for their customers within the Financial, Legal and Educational sectors. They employ a team of highly skilled Technical Support Specialists who provide 1st to 3rd line Support across MS Technologies and with both On-Prem and Cloud infrastructure.
We are looking to bring on a 2nd Line Support Engineer (Citrix, Microsoft) to join the team and help support our customers. As our new 2nd Line Support Engineer (Citrix, Microsoft) you will be responsible for providing advanced technical support and troubleshooting for a variety of operations systems, networking and software issues.
On a daily basis the 2nd Line Support Engineer (Citrix, Microsoft) will be responsible for:
- Provide expert technical support to IT teams & users via phone, email, and ticketing systems, ensuring timely resolution of issues.
- Troubleshoot and resolve complex problems related to Windows Server & Desktop, Citrix desktop delivery, Virtualisation and similar technologies.
- Support firewalls, VPNs, and Wired & Wireless networks to ensure secure network operations.
- Document all support interactions tracking and reporting purposes & assist in maintaining a high level of documentation.
- Collaborate with 1st line support engineers to escalate unresolved issues effectively.
To be considered for the role of 2nd Line Support Engineer (Citrix, Microsoft) you need most of the following:
- Proven experience in a 2nd/3rd line support role or similar position within an IT environment with at least 3 years experience of server systems & administration.
- Strong knowledge of Windows Server & Desktop, networking concepts, commonly used business applications & security technologies.
- In depth understanding of Windows Server core services (DHCP, DNS, permissions) along with Active Directory & Group Policy is vital.
- Knowledge and experience with M365 operations and administration is essential.
- A demonstrable security-first approach to technology will benefit the applicant.
- Experience with Citrix desktop delivery & firewall management is desirable.
- Familiarity with BMS or similar ticketing systems for issue tracking.
As our new 2nd Line Support Engineer (Citrix, Microsoft) you would be joining a company that really look after their staff. There are clearly defined paths of growth and any professional accreditations you wish to gain will be supported and funded. On offer is a competitive salary and benefits and a clearly defined career path. Interested? Apply now for an immediate interview.
2nd Line Support Engineer Citrix, Microsoft employer: 360 Resourcing Solutions
Contact Detail:
360 Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer Citrix, Microsoft
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows Server, Citrix, and networking concepts. We want you to shine when they ask about troubleshooting complex issues!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to share examples of how you've tackled tricky tech problems in the past. This will demonstrate your hands-on experience and make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 2nd Line Support Engineer Citrix, Microsoft
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your experience with Windows Server, Citrix, and any relevant networking skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us support our customers. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex IT issues in the past. We’re all about solving problems, so let us know how you’ve done it before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at 360 Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Citrix, and networking concepts. Be ready to discuss specific scenarios where you've successfully troubleshot issues, as this will show your practical experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex problems you've resolved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to follow your thought process.
✨Familiarise Yourself with Their Environment
Research the company’s focus on the Financial, Legal, and Educational sectors. Understanding their specific needs can help you tailor your responses and demonstrate how your skills align with their goals.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, support processes, or growth opportunities within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
