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For Companies At a Glance
- Tasks: Provide advanced technical support and troubleshoot complex IT issues daily.
- Company: Join a leading Managed Service Provider in Bury, specialising in IT solutions for various sectors.
- Benefits: Enjoy a competitive salary, bonuses, hybrid work options, and support for professional growth.
- Why this job: Be part of a supportive team with clear career paths and opportunities for professional development.
- Qualifications: 3+ years in 2nd/3rd line support, strong knowledge of Windows Server, networking, and M365.
- Other info: Immediate interviews available for interested candidates.
The predicted salary is between 24000 - 42000 £ per year.
Job Description
2nd/3rd Line Support Engineer – £30,000 +Bonus +Benefits – Bury/Hybrid
My client is a leading Managed Service Provider based in Bury who thrive on solving IT and Networking for their customers within the Financial, Legal and Educational sectors. They employ a team of highly skilled Technical Support Specialists who provide 1st to 3rd line Support across MS Technologies and with both On-Prem and Cloud infrastructure.
We are looking to bring on a 2nd/3rd Line Support Engineer to join the team and help support our customers. As our new 2nd/3rd Line Support Engineer you will be responsible for providing advanced technical support and troubleshooting for a variety of operations systems, networking and software issues.
On a daily basis the 2nd/3rd Line Support Engineer will be responsible for:
- Provide expert technical support to IT teams & users via phone, email, and ticketing systems, ensuring timely resolution of issues.
- Troubleshoot and resolve complex problems related to Windows Server & Desktop, Citrix desktop delivery, Virtualisation and similar technologies.
- Support firewalls, VPNs, and Wired & Wireless networks to ensure secure network operations.
- Document all support interactions tracking and reporting purposes & assist in maintaining a high level of documentation.
- Collaborate with 1st line support engineers to escalate unresolved issues effectively.
To be considered for the role of 2nd/3rd Line Support Engineer you need most of the following:
- Proven experience in a 2nd/3rd line support role or similar position within an IT environment with at least 3 years experience of server systems & administration.
- Strong knowledge of Windows Server & Desktop, networking concepts, commonly used business applications & security technologies.
- In depth understanding of Windows Server core services (DHCP, DNS, permissions) along with Active Directory & Group Policy is vital.
- Knowledge and experience with M365 operations and administration is essential.
- A demonstrable security-first approach to technology will benefit the applicant.
- Experience with Citrix desktop delivery & firewall management is desirable.
- Familiarity with BMS or similar ticketing systems for issue tracking.
As our new 2nd/3rd Line Support Engineer you would be joining a company that really look after their staff. There are clearly defined paths of growth and any professional accreditations you wish to gain will be supported and funded. On offer is a competitive salary and benefits and a clearly defined career path. Interested? Apply now for an immediate interview.
2nd/3rd Line Support Engineer employer: 360 Resourcing Solutions
Contact Detail:
360 Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Citrix, and M365. Having hands-on experience or relevant certifications can really set you apart during the interview process.
✨Tip Number 2
Prepare to discuss real-world scenarios where you've successfully resolved complex IT issues. Being able to articulate your problem-solving process will demonstrate your expertise and confidence in handling similar challenges at StudySmarter.
✨Tip Number 3
Showcase your collaborative skills by discussing how you've worked with other support teams in the past. Highlighting your ability to escalate issues effectively and work as part of a team will resonate well with our company culture.
✨Tip Number 4
Research our company values and the sectors we serve, such as Financial, Legal, and Educational. Tailoring your responses to align with our mission will demonstrate your genuine interest in joining StudySmarter and contributing to our success.
We think you need these skills to ace 2nd/3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd/3rd line support roles. Emphasise your knowledge of Windows Server, networking concepts, and any experience with M365 operations, as these are crucial for the position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as troubleshooting complex problems and your experience with ticketing systems.
Showcase Your Technical Skills: When detailing your experience, focus on your technical skills related to the job. Include examples of how you've successfully resolved issues with Windows Server, Citrix, or network security to demonstrate your expertise.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at 360 Resourcing Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, networking concepts, and M365 operations. Highlight specific examples of how you've resolved complex issues in previous roles, as this will demonstrate your expertise and problem-solving abilities.
✨Understand the Company’s Focus
Research the Managed Service Provider and its clientele in the Financial, Legal, and Educational sectors. Understanding their business model and the challenges they face will help you tailor your responses and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific technical scenarios or problems. Practise articulating your thought process and troubleshooting steps clearly, as this will showcase your analytical skills and ability to work under pressure.
✨Emphasise Collaboration and Communication
As a 2nd/3rd Line Support Engineer, you'll need to work closely with 1st line support engineers and other IT teams. Be ready to discuss how you’ve effectively communicated and collaborated in past roles, especially when escalating issues or providing support.
