HR Director in Luton

Our client is provider of fully outsourced workforce and facilities solutions across public and private sectors. Their goal is to develop long-term relationships that deliver sustainable service innovations and operating efficiencies for their clients. Their comprehensive value-added solutions allow businesses to focus on what they do best, safe in the knowledge they are in expert hands. Their flexible, adaptable, and customer-focused propositions ensure they deliver consistent, sustainable, and market-leading results to all their clients.

They are now looking for a HR Director to lead the operational people agenda across Carlisle Support Services and its Group Companies ensuring the delivery of a high-quality, responsive and commercially focused employee relations service. Reporting to the COO and sitting on the Senior Management Team, the role will oversee all day-today HR operations, employee relations, vetting, HR advisory and HR business partnering activity whilst ensuring compliance with evolving employment legislation including the Employment Rights Bill, and build a people function capable of supporting growth, acquisitions and organisational change.

This is a hybrid role with three days from their offices in Luton, with the rest of the time split between field and home working. You’ll head up a team of around twenty HR and compliance reports within a business that employs more than 8000+ across the UK.

HR Director – Key Responsibilities

- Develop and deliver a Group-wide People & Culture Strategy aligned to business growth, transformation, and commercial objectives.

- Lead culture development programmes that embed values, strengthen engagement, and foster an inclusive, high-performance environment.

- Lead organisational design across all divisions, ensuring structured support performance, accountability and efficiency.

- Drive a consistent, high-quality employee relations service across the business.

- Ensure HR policies, procedures and employee lifecycle processes are robust, efficient and legally compliant.

- Lead implementation of changes arising from UK employment legislation and employee rights reforms.

- Ensure robust incoming and outgoing TUPE processes and associated consultation activity.

- Support acquisitions, mobilisation and integration projects from a people perspective.

- Deliver HR metrics, workforce reporting and risk management information to the SMT and Board.

- Work with the Business to ensure that the performance management process is aligned with the strategic needs and policies of the business.

- Provide challenge, guidance, and recommendations on workforce risks, succession, capability and organisational health.

HR Director – Required Skills

- Senior HR leadership experience in a multi-site operational environment, ideally within FM, events, logistics, cleaning, or support services.

- Board level experience and management of large teams.

- Extensive employee relations expertise and proven TUPE experience.

- Strong knowledge of UK employment law and upcoming legislative changes.

- Experience managing union relationships.

- Experience leading HR transformation and organisational growth.

- CIPD Level 7 qualified or equivalent is highly desirable.

- Experience delivering digital transformation across HR systems and processes.

- Experience working within regulated or standards-driven environments (e.g., SIA, BS7858).

This is a fantastic opportunity to join a brand that is scaling, where you can bring massive value and add and truly shape the companies HR & people strategy within a value led business. The role comes with a competitive base salary, bonus of up to 15%, private medical care and several additional benefits.

Apply now to be considered for this exciting HR Director position.

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