At a Glance
- Tasks: Provide IT support for M3 CloudSuite and assist with system administration and troubleshooting.
- Company: Leading supplier of plant-based ingredients, passionate about food innovation.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Other info: Great career growth potential and a chance to work on exciting IT projects.
- Why this job: Join a creative team and make a difference in the food industry with your tech skills.
- Qualifications: Degree in IT or related field; experience with M3 CloudSuite preferred.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Bringing excitement and inspiration to the menu since 2002. We are the UK's leading supplier of added‑value plant‑based ingredients. Immersed in the latest food trends, we transform vegetables into irresistible, exciting, and inspired ingredients. Through innovation and outstanding service, we collaborate with world‑leading food service brands, chilled food manufacturers, and recipe box operators to help put vegetables where they belong - at the heart of the menu. From our innovation chefs and new product development team to our operations experts, it’s our incredible people who have shaped us into innovative tastemakers. Their hard work and genuine passion for food allow us to create high‑quality, bespoke food that transforms our customers’ menus.
Primary Responsibilities – M3 CloudSuite
Act as the primary internal support contact for M3 CloudSuite and associated business applications. Provide Level 1 system administration, troubleshooting, user support, and issue resolution for M3 CloudSuite. Work closely with the company’s M3 implementation/support partner to escalate and resolve more complex issues where required. Assist with system configuration, user management, access control, testing, and continuous improvement activities within M3 CloudSuite. Create, maintain, and improve documentation, procedures, and support guides relating to M3 CloudSuite and associated systems. Support end users with training, guidance, and best practice usage of the ERP system. Share knowledge and provide guidance to other IT team members regarding M3 CloudSuite functionality and processes. Support integrations and associated business systems connected to the ERP platform. Assist with troubleshooting and support of EDI processes and external integrations.
Secondary Responsibilities – General IT Support & Infrastructure
Support wider IT operations, including: LAN/WAN infrastructure and associated IT systems, software, and hardware. Assist with IT administration tasks across servers, networks, endpoints, and cloud services. Provide day‑to‑day IT support to users across the business. Assist with the maintenance and improvement of IT procedures, documentation, and departmental standards. Support cyber security and IT compliance best practices across the organisation. Assist with management of third‑party IT suppliers and managed service providers. Support the setup, maintenance, and troubleshooting of hardware and software systems. Participate in IT projects and system improvement initiatives. Provide cover for the IT Manager and wider IT team during periods of absence. Assist with procurement activities including sourcing equipment and raising purchase requisitions where authorised. Participate in out‑of‑hours support when required for critical business systems (expected average less than 7.5 hours per month).
Requirements
Preferably educated to Degree or HND level in Information Technology, Computer Science, or a related discipline. Relevant ERP, M3, Microsoft, or infrastructure certifications would be advantageous.
Experience
Must have a good understanding of ERP system concepts. Must have at least two years’ experience of using M3 Cloud Suite, preferably in a food manufacturing environment. Advantageous but not essential to have a basic working knowledge or experience/approved training/education in Windows Servers, PC/Laptop operating systems, software and hardware support and fault diagnostics/resolution, DHCP, DNS, LAN network infrastructure, and Microsoft Office 365. Advantageous but not essential to have a basic working knowledge or experience/approved training/education in MS‑Exchange Server, VMware, Cisco wifi equipment, VOIP telephone systems, wifi barcode scanners/printers, laser printers, Veeam backup, CCTV systems, firewalls, and mobile phones. Basic knowledge advantageous but not essential regarding EDI concepts. Advantageous but not essential to have previous hands on experience in an IT department in a commercial environment. Good communication skills, both oral and written. Basic knowledge advantageous but not essential regarding purchase skills.
IT Support Engineer (M3 CloudSuite) in Nottingham employer: 360 Recruitment Consultancy Ltd
As the UK's leading supplier of added-value plant-based ingredients, we pride ourselves on fostering a vibrant work culture that values innovation and collaboration. Our IT Support Engineer role offers not only competitive benefits and opportunities for professional growth but also the chance to be part of a passionate team dedicated to transforming the food industry. Located in a dynamic environment, employees enjoy a supportive atmosphere where their contributions are recognised and encouraged, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
360 Recruitment Consultancy Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (M3 CloudSuite) in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with M3 CloudSuite or any relevant tech, make sure to highlight that in conversations. Share examples of how you've solved problems or improved processes in past roles.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand their mission and values, and think about how your skills can help them achieve their goals. This will show you're genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Support Engineer (M3 CloudSuite) in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with M3 CloudSuite and any relevant IT skills. We want to see how your background fits with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for IT support and how you can contribute to our team. Don’t forget to mention any experience in food manufacturing if you have it!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love candidates who can demonstrate their troubleshooting skills, especially with ERP systems like M3 CloudSuite.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at 360 Recruitment Consultancy Ltd
✨Know Your M3 CloudSuite Inside Out
Make sure you brush up on your knowledge of M3 CloudSuite. Understand its functionalities, common issues, and how it integrates with other systems. Being able to discuss specific features and your experience with them will show that you're not just familiar but truly engaged with the platform.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled IT issues in the past, especially related to ERP systems. Think of a couple of scenarios where you successfully resolved a problem or improved a process. This will demonstrate your hands-on experience and ability to think critically under pressure.
✨Communicate Clearly and Confidently
Since this role involves supporting end users, strong communication skills are key. Practice explaining technical concepts in simple terms. During the interview, be clear and concise in your responses, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Be Ready to Discuss Team Collaboration
This position requires working closely with various teams and external partners. Prepare to talk about your experience collaborating with others, whether in IT or cross-departmental projects. Highlight any instances where you’ve shared knowledge or trained colleagues, as this shows your team spirit and leadership potential.
