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- Tasks: Coordinate out-of-hours support, manage incidents, and ensure staff are well-supported.
- Company: 360 Care Group, a values-driven organisation focused on high-quality care.
- Benefits: Flexible remote work, part-time hours, and the chance to make a real difference.
- Other info: Ideal for calm professionals who thrive under pressure and want to impact lives positively.
- Why this job: Be a vital part of a growing team, supporting care services when they need it most.
- Qualifications: Experience in care or coordination, with strong communication and decision-making skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us: 360 Care Group is a fast-growing, values-driven organisation delivering high-quality, person-centred care across CAMHS and Supported Living services. We are committed to safe, consistent, and outcome-focused support that genuinely improves lives. As we continue to expand, we are strengthening our out-of-hours provision to ensure our services remain safe, responsive, and well-supported at all times.
The Role: We are recruiting 2 Out of Hours Coordinators to join our team. This is a fully remote, part-time role offering flexibility while playing a vital part in supporting services outside of standard working hours. You will be the key point of contact during the weekends and bank holidays, ensuring incidents, safeguarding concerns, and staffing issues are managed effectively and escalated appropriately.
Hours & Shift Pattern: This is a part-time role of approximately 24 hours per week, covering out-of-hours weekends and bank holidays. We are open to either a single 24-hour shift or two 12-hour shifts (day or night), depending on service needs and candidate preference where possible. The role involves fixed weekend and bank holiday cover. Additional commitment: 08:30 AM – 09:30 AM on Monday, and/or 1 hour during weekday daytime for 1:1s, handovers, and supervision.
Key Responsibilities:
- Act as the main point of contact for all out-of-hours calls and incidents
- Assess risk and triage situations appropriately
- Support and guide care staff in real time
- Manage safeguarding concerns and operational escalations
- Coordinate emergency staffing cover when required
- Maintain accurate records on internal systems
- Ensure clear and structured handovers between shifts
- Escalate high-risk issues in line with policy
About You: Experience in care, support work, coordination, or similar environments. CAMHS experience is desirable but not essential. We are looking for calm, confident professionals who can think clearly under pressure and make effective decisions in real time. Strong safeguarding awareness and escalation skills. Excellent communication and decision-making ability. The ability to remain calm in high-pressure situations. Competence using digital systems.
Important Requirements: Must be comfortable working out-of-hours consistently. Must be willing to work weekends and bank holidays. This is a part-time role (around 24 hours per week). Enhanced DBS and full pre-employment checks required.
Out of Hours Coordinator in Leicester employer: 360 Care Group
Contact Detail:
360 Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Coordinator in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for an Out of Hours Coordinator role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your safeguarding knowledge and be ready to discuss how you’d handle high-pressure situations. We want to see that calm confidence shining through when you talk about your experience.
✨Tip Number 3
Show off your digital skills! Since this role involves using internal systems, make sure you highlight any relevant tech experience during your conversations. We love candidates who are comfortable with digital tools.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at 360 Care Group.
We think you need these skills to ace Out of Hours Coordinator in Leicester
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for person-centred care shine through. We want to see how your values align with ours at 360 Care Group, so share your experiences that highlight your commitment to improving lives.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure you clearly outline your relevant experience and skills, especially in care coordination or similar environments. Avoid jargon and keep it simple!
Highlight Your Decision-Making Skills: As an Out of Hours Coordinator, you'll need to think on your feet. In your application, give examples of times when you've had to make quick decisions under pressure. This will show us you're the calm, confident professional we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at 360 Care Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Out of Hours Coordinator. Familiarise yourself with the key tasks like managing incidents and coordinating staffing cover. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Calmness Under Pressure
Since this role involves making decisions in high-pressure situations, prepare examples from your past experiences where you've successfully managed stress. Think about times when you had to triage situations or handle safeguarding concerns, and be ready to discuss how you remained calm and effective.
✨Highlight Your Communication Skills
Effective communication is crucial for this position. Be prepared to talk about how you’ve communicated with teams or handled difficult conversations in the past. You might even want to practice explaining complex situations clearly, as this will showcase your ability to convey important information succinctly.
✨Familiarise Yourself with Digital Systems
As the role requires competence in using digital systems, brush up on any relevant software or tools you might encounter. If you have experience with similar systems, be ready to discuss how you used them effectively in previous roles. This will show that you can hit the ground running.