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- Tasks: Coordinate out-of-hours support, manage incidents, and ensure effective communication.
- Company: 360 Care Group, a values-driven organisation focused on high-quality care.
- Benefits: Flexible remote work, part-time hours, and the chance to make a real difference.
- Other info: Part-time role with approximately 24 hours per week, covering weekends and bank holidays.
- Why this job: Be a vital part of a supportive team, helping improve lives outside standard hours.
- Qualifications: Experience in care or coordination, calm under pressure, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us: 360 Care Group is a fast-growing, values-driven organisation delivering high-quality, person-centred care across CAMHS and Supported Living services. We are committed to safe, consistent, and outcome-focused support that genuinely improves lives. As we continue to expand, we are strengthening our out-of-hours provision to ensure our services remain safe, responsive, and well-supported at all times.
The Role: We are recruiting 2 Out of Hours Coordinators to join our team. This is a fully remote, part-time role offering flexibility while playing a vital part in supporting services outside of standard working hours. You will be the key point of contact during the weekends and bank holidays, ensuring incidents, safeguarding concerns, and staffing issues are managed effectively and escalated appropriately.
Hours & Shift Pattern: This is a part-time role of approximately 24 hours per week, covering out-of-hours weekends and bank holidays. We are open to either a single 24-hour shift or two 12-hour shifts (day or night), depending on service needs and candidate preference where possible. The role involves fixed weekend and bank holiday cover. Additional commitment: 08:30 AM – 09:30 AM on Monday, and/or 1 hour during weekday daytime for 1:1s, handovers, and supervision.
Key Responsibilities:
- Act as the main point of contact for all out-of-hours calls and incidents
- Assess risk and triage situations appropriately
- Support and guide care staff in real time
- Manage safeguarding concerns and operational escalations
- Coordinate emergency staffing cover when required
- Maintain accurate records on internal systems
- Ensure clear and structured handovers between shifts
- Escalate high-risk issues in line with policy
About You:
- Experience in care, support work, coordination, or similar environments
- CAMHS experience is desirable but not essential
- We are looking for calm, confident professionals who can think clearly under pressure and make effective decisions in real time.
- Strong safeguarding awareness and escalation skills
- Excellent communication and decision-making ability
- The ability to remain calm in high-pressure situations
- Competence using digital systems
Important Requirements:
- Must be comfortable working out-of-hours consistently
- Must be willing to work weekends and bank holidays
- This is a part-time role (around 24 hours per week)
- Enhanced DBS and full pre-employment checks required
Out of Hours Coordinator in Ipswich employer: 360 Care Group
Contact Detail:
360 Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Coordinator in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for an Out of Hours Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to care coordination and safeguarding. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your calmness under pressure and decision-making skills. Share specific examples from your past roles that demonstrate how you've handled high-stress situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at 360 Care Group.
We think you need these skills to ace Out of Hours Coordinator in Ipswich
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for person-centred care shine through. We want to see how your values align with ours at 360 Care Group, so share your experiences that highlight your commitment to improving lives.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure you clearly outline your relevant experience and skills, especially those related to out-of-hours coordination and safeguarding.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Out of Hours Coordinator role by mentioning specific responsibilities from the job description. This shows us you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at 360 Care Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Out of Hours Coordinator. Familiarise yourself with the key tasks like managing incidents and safeguarding concerns, as well as the importance of clear communication during high-pressure situations.
✨Showcase Your Experience
Prepare to discuss your previous experience in care or support work. Highlight any relevant situations where you've had to make quick decisions or manage crises, as this will demonstrate your ability to handle the demands of the role.
✨Demonstrate Calmness Under Pressure
During the interview, be ready to share examples of how you've remained calm in stressful situations. This is crucial for the role, so showing that you can think clearly and act decisively will set you apart from other candidates.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.