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- Tasks: Coordinate out-of-hours support, manage incidents, and ensure staff are well-supported.
- Company: 360 Care Group, a fast-growing organisation focused on high-quality care.
- Benefits: Flexible remote work, part-time hours, and the chance to make a real difference.
- Other info: Ideal for calm professionals who thrive under pressure and want to help others.
- Why this job: Be a vital part of a caring team, supporting services when they need it most.
- Qualifications: Experience in care or coordination, with strong communication and decision-making skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us: 360 Care Group is a fast-growing, values-driven organisation delivering high-quality, person-centred care across CAMHS and Supported Living services. We are committed to safe, consistent, and outcome-focused support that genuinely improves lives. As we continue to expand, we are strengthening our out-of-hours provision to ensure our services remain safe, responsive, and well-supported at all times.
The Role: We are recruiting 2 Out of Hours Coordinators to join our team. This is a fully remote, part-time role offering flexibility while playing a vital part in supporting services outside of standard working hours. You will be the key point of contact during the weekends and bank holidays, ensuring incidents, safeguarding concerns, and staffing issues are managed effectively and escalated appropriately.
Hours & Shift Pattern: This is a part-time role of approximately 24 hours per week, covering out-of-hours weekends and bank holidays. We are open to either a single 24-hour shift or two 12-hour shifts (day or night), depending on service needs and candidate preference where possible. The role involves fixed weekend and bank holiday cover. Additional commitment: 08:30 AM – 09:30 AM on Monday, and/or 1 hour during weekday daytime for 1:1s, handovers, and supervision.
Key Responsibilities:
- Act as the main point of contact for all out-of-hours calls and incidents
- Assess risk and triage situations appropriately
- Support and guide care staff in real time
- Manage safeguarding concerns and operational escalations
- Coordinate emergency staffing cover when required
- Maintain accurate records on internal systems
- Ensure clear and structured handovers between shifts
- Escalate high-risk issues in line with policy
About You: Experience in care, support work, coordination, or similar environments. CAMHS experience is desirable but not essential. We are looking for calm, confident professionals who can think clearly under pressure and make effective decisions in real time. Strong safeguarding awareness and escalation skills. Excellent communication and decision-making ability. The ability to remain calm in high-pressure situations. Competence using digital systems.
Important Requirements: Must be comfortable working out-of-hours consistently. Must be willing to work weekends and bank holidays. This is a part-time role (around 24 hours per week). Enhanced DBS and full pre-employment checks required.
Out of Hours Coordinator in Basildon employer: 360 Care Group
Contact Detail:
360 Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Coordinator in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for an Out of Hours Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to care coordination and safeguarding. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your calmness under pressure and decision-making skills. Share specific examples from your past roles that demonstrate how you've handled high-stress situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our values-driven team at 360 Care Group.
We think you need these skills to ace Out of Hours Coordinator in Basildon
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for person-centred care shine through. We want to see how your values align with ours at 360 Care Group, so share your experiences that highlight your commitment to improving lives.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure you clearly outline your relevant experience and skills, especially those related to out-of-hours coordination and safeguarding.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Out of Hours Coordinator role by mentioning specific responsibilities from the job description. This shows us you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at 360 Care Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Out of Hours Coordinator. Familiarise yourself with the key tasks like managing incidents and coordinating staffing cover. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Calmness Under Pressure
Since this role involves making decisions in high-pressure situations, prepare examples from your past experiences where you've successfully managed stress. Think about times when you had to triage situations or handle safeguarding concerns, and be ready to discuss how you remained calm and effective.
✨Highlight Your Communication Skills
Effective communication is crucial for this position. Be prepared to talk about how you’ve communicated with teams or stakeholders in previous roles. You might even want to practice explaining complex situations clearly and concisely, as this will be key during your interview.
✨Familiarise Yourself with Digital Systems
As the role requires competence in using digital systems, brush up on any relevant software or tools you’ve used in the past. If you have experience with care management systems, mention it! Showing that you’re tech-savvy will give you an edge in the interview.