At a Glance
- Tasks: Coordinate out-of-hours support, manage incidents, and guide care staff effectively.
- Company: 360 Care Group, a fast-growing organisation focused on high-quality care.
- Benefits: Flexible zero-hours contract, fully remote work, and valuable experience in care coordination.
- Other info: Ideal for students seeking part-time work with meaningful impact.
- Why this job: Make a real difference in people's lives while enjoying flexible working hours.
- Qualifications: Experience in care or support work; calm decision-making skills under pressure.
About Us: 360 Care Group is a fast-growing, values-driven organisation delivering high-quality, person-centred care across CAMHS and Supported Living services. We are committed to safe, consistent, and outcome-focused support that genuinely improves lives. As we continue to expand, we are strengthening our out-of-hours provision to ensure our services remain safe, responsive, and well-supported at all times.
The Role: We are recruiting 1 Out of Hours Coordinator to join our team. This is a fully remote role on a zero-hours contract, offering flexibility while playing a vital part in supporting services outside of standard working hours. You will be the key point of contact during weekends and bank holidays, ensuring incidents, safeguarding concerns, and staffing issues are managed effectively and escalated appropriately.
Hours & Shift Pattern: This is a zero-hours role, with shifts offered based on service needs, primarily covering out-of-hours weekends and bank holidays. Shifts may be offered as a single 24-hour shift or two 12-hour shifts (day or night), depending on operational requirements and availability. The role primarily involves weekend and bank holiday cover. Additional commitment: 08:30 AM – 09:30 AM on Mondays, and/or 1 hour during weekday daytime for 1:1s, handovers, and supervision, where required.
Key Responsibilities:
- Act as the main point of contact for all out-of-hours calls and incidents.
- Assess risk and triage situations appropriately.
- Support and guide care staff in real time.
- Manage safeguarding concerns and operational escalations.
- Coordinate emergency staffing cover when required.
- Maintain accurate records on internal systems.
- Ensure clear and structured handovers between shifts.
- Escalate high-risk issues in line with policy.
About You: Experience in care, support work, coordination, or similar environments. CAMHS experience is desirable but not essential. We are looking for calm, confident professionals who can think clearly under pressure and make effective decisions in real time. Strong safeguarding awareness and escalation skills. Excellent communication and decision-making ability. The ability to remain calm in high-pressure situations. Competence using digital systems. Confidence working independently in a remote role.
Important Requirements: Must be comfortable working out-of-hours consistently. Must be willing to work weekends and bank holidays. This is a zero-hours contract, with work offered in line with operational requirements. Enhanced DBS and full pre-employment checks required.
Out of Hours Coordinator in Canary Wharf employer: 360 CAMHS
At 360 CAMHS & Supported Living, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment in Probus, Cornwall. Our commitment to staff wellbeing is reflected in our regular supervision, ongoing training opportunities, and a strong culture of teamwork, ensuring that every employee feels valued and empowered to make a meaningful impact in the lives of children and young people. Join us to be part of a compassionate team that prioritises emotional wellbeing and personal growth, while working in a role that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Out of Hours Coordinator in Canary Wharf
✨Get Involved in HR Communities
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We think you need these skills to ace Out of Hours Coordinator in Canary Wharf
Some tips for your application 🫡
Show Off Your Expertise in HR:In the world of human resources, it’s vital to highlight your relevant experience and skills. Make sure to weave in your specialisations, like talent acquisition or employee relations, in your CV or portfolio. If you've got any certifications, like CIPD or SHRM, flaunt them—they're a big plus!
Tailor Your Portfolio to HR Projects:As a freelancer, your portfolio should showcase your best work in HR. Include case studies of past projects, such as recruitment drives or training programmes you’ve managed. This gives potential clients a clear look at what they can expect from you, so don’t hold back!
Pitch Your Availability and Rates Clearly:When applying for freelance HR roles, clarity is key. In your application, state your availability and expected rates straight away. This helps manage expectations and shows that you’re organised and professional in your approach.
Highlight Your Soft Skills:HR isn't just about admin and processes; it's also about people! In your cover letter, be sure to bring out your soft skills like communication, empathy, and conflict resolution. Share anecdotes that reflect these traits, as they can really set you apart from other candidates.
How to prepare for a job interview at 360 CAMHS
✨Showcase Your HR Toolkit
As a freelancer in human resources, it's crucial that we highlight the specific tools and software we're adept at using, like HRIS systems or performance management software. Be prepared to discuss how you've successfully implemented these tools in past projects to streamline HR processes.
✨Demonstrate Flexibility and Adaptability
Freelance roles often involve short-term contracts and varying clients, so we should emphasise our ability to quickly adapt to different workplace cultures and team dynamics. Share examples of how you've effectively tailored HR strategies to meet diverse client needs in previous gigs.
✨Highlight Your Unique Value Proposition
In a freelance setting, we must communicate what sets us apart from other HR professionals. Think about the specific niche you fill — whether it's recruitment, employee engagement, or compliance — and prepare to pitch your unique skills and successes that solve problems for potential clients.
✨Prepare for Scenario-Based Questions
Be ready for scenario-based questions that test our interpersonal and conflict-resolution skills. Freelance HR often involves negotiations or mediating disputes, so we should have relatable examples ready to illustrate how we've handled similar situations with clients or employees before.
