At a Glance
- Tasks: Coordinate service jobs, manage office duties, and ensure customer satisfaction daily.
- Company: Join a dynamic company known for reliability and excellent customer service in the compressed air industry.
- Benefits: Enjoy a competitive salary, 25 days holiday, health insurance, and a supportive team environment.
- Other info: Flexible work-from-home options available; ideal for those seeking a balance between office and remote work.
- Why this job: Be part of a close-knit team making a real impact while developing your skills in a fast-paced setting.
- Qualifications: Experience in a similar role, strong organisational skills, and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 42000 £ per year.
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Job Description - Service Coordinator/ Office Manager
Location: Warrington, England
Job Type: Full-Time. Office based with option to work from home ad-hoc
About Us:
We are a growing, dynamic company based in Birchwood, Warrington. We have built a strong reputation for reliability, technical expertise, and customer-focused service in the compressed air industry, which our 5* Google reviews highlight. We are recognised for our quality service and long-term partnerships with customers, as well as within our team.
Job Overview:
We are seeking an experienced and proactive Service Coordinator / Office Manager to oversee the day-to-day operations of our office and coordinate our engineers diaries. The ideal candidate will play a pivotal role in ensuring efficient scheduling, customer satisfaction, and whole administrative support for the company.
Key Responsibilities:
Service Coordination:
- Schedule and coordinate service jobs and maintenance visits for engineers
- Liaise with customers to arrange appointments, provide updates, and follow-up
- Track and manage job progress using service software
- Maintain service records, contracts, and customer databases
- Act as information liaison between the Director, Service Technicians, and customers – providing regular updates to customers and the 360 team, regarding service that is in progress.
Office Management:
- Manage general office duties, including phone calls, emails, and post
- Maintain stock levels for parts, consumables, and office supplies
- Process purchase orders, job sheets, and engineer timesheets
- Handle invoicing and basic finance admin in coordination with the accounts team
- Support compliance with health & safety and company procedures
Customer Service:
- Act as a key point of contact for customer enquiries and support
- Ensure high standards of service delivery and timely communication
- Assist in preparing quotes and service agreements
- Support customers with queries or complaints, using clear communication and sound judgment to resolve issues efficiently
Requirements:
- Proven experience in a similar role, ideally in a technical service or engineering environment
- Strong organisational and multitasking skills in a fact paced environment
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office and scheduling/CRM software
- Ability to work independently and as part of a small, close-knit team
- Knowledge of air compressor systems or mechanical engineering (desirable but not essential)
Working Hours:
- Full-time, Monday to Friday (typically 8:00 am – 4:30 pm)
- Competitive salary (dependent on experience)
- 25 days holiday (including bank holidays)
- Health insurance
- Supportive team environment
If this role is of interest, or you have more questions and would like to reach out or apply, please send your CV to service@360-air.co.uk
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-timeIndustries
Commercial and Industrial Machinery Maintenance
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#J-18808-LjbffrService Coordinator/ Office Manager in Warrington employer: 360 Air Services
At 360 Air Services, we pride ourselves on being a supportive and dynamic employer located in Birchwood, Warrington. Our commitment to employee growth is reflected in our collaborative work culture, competitive salary, and generous holiday allowance, alongside health insurance benefits. Join us to be part of a team that values reliability and customer satisfaction while providing opportunities for professional development in the compressed air industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator/ Office Manager in Warrington
✨Tip Number 1
Familiarise yourself with the compressed air industry and the specific services offered by 360 Air Services. Understanding their operations will help you speak confidently about how you can contribute to their team during any discussions.
✨Tip Number 2
Highlight your organisational and multitasking skills in conversations or interviews. Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated schedules, as this is crucial for the Service Coordinator role.
✨Tip Number 3
Demonstrate your customer service skills by preparing to discuss how you've handled customer inquiries or complaints in the past. Being able to showcase your ability to resolve issues efficiently will be a big plus for this position.
✨Tip Number 4
Network with current or former employees of 360 Air Services if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Service Coordinator/ Office Manager in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in service coordination and office management. Emphasise skills like organisation, multitasking, and customer service, as these are crucial for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples from your past work that demonstrate your ability to manage schedules and liaise with customers effectively.
Highlight Technical Skills:If you have experience with scheduling or CRM software, be sure to mention it. Even if you don't have direct knowledge of air compressor systems, showing a willingness to learn can set you apart.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at 360 Air Services
✨Showcase Your Organisational Skills
As a Service Coordinator/Office Manager, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully coordinated schedules or managed office operations.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would handle customer enquiries or complaints.
✨Familiarise Yourself with the Company
Research 360 Air Services and understand their services and reputation in the compressed air industry. Being knowledgeable about the company will show your genuine interest and help you tailor your responses during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you had to resolve conflicts or manage tight deadlines, and be ready to discuss them in detail.
