At a Glance
- Tasks: Support sales teams by managing customer inquiries and processing orders.
- Company: Wiley, a global leader in education and publishing.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Fast-paced international environment with a focus on teamwork and collaboration.
- Why this job: Be the vital link between sales and customers, enhancing satisfaction and driving success.
- Qualifications: Strong organisational skills and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Assistant, Sales Operations at Wiley serves as a vital link between sales teams and customers, providing critical administrative support to drive sales processes and enhance customer satisfaction. This role supports Account Managers across regions by handling various administrative tasks, processing orders, addressing customer inquiries, and maintaining customer relationship management systems. The ideal candidate will possess excellent organizational and communication skills, a proactive mindset, and the ability to work in a fast‑paced international environment.
Responsibilities
- Customer Support and Communication
- Manage customer inquiries regarding pricing, contract options, invoicing, and access issues.
- Provide first‑level contact to customers, triaging sales requests and handling general inquiries.
- Develop product and service knowledge to respond effectively to customer questions.
- Maintain timely and professional communication with customers via email and phone.
- Sales Administrative Support
- Process new and renewal orders for digital products.
- Support preparation of sales proposals, quotations, and presentations.
- Assist with license agreements using Contract‑Lifecycle‑Management systems.
- Create and process sales invoices, handle payment tracking, and resolve billing issues.
- Coordinate with internal departments to resolve customer access issues quickly.
- Data Management and Reporting
- Maintain accuracy of customer information in Salesforce.
- Compile business reports for customer usage and holdings.
Sales Coordinator in Oxford employer: 3310 John Wiley & Sons Ltd.
John Wiley & Sons Ltd. in Bognor Regis is an excellent employer, offering a vibrant work culture that fosters collaboration and innovation. Employees benefit from competitive salaries, opportunities for professional growth, and the chance to work on diverse publishing projects that make a meaningful impact in the industry.
Contact Details:
3310 John Wiley & Sons Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Coordinator in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 3310 John Wiley & Sons Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 3310 John Wiley & Sons Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Coordinator in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 3310 John Wiley & Sons Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at 3310 John Wiley & Sons Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 3310 John Wiley & Sons Ltd.!
How to prepare for a job interview at 3310 John Wiley & Sons Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
