At a Glance
- Tasks: Support sales teams by managing customer inquiries and processing orders.
- Company: Wiley, a global leader in education and publishing.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Fast-paced international environment with a focus on teamwork and collaboration.
- Why this job: Be the vital link between sales and customers, enhancing satisfaction and driving success.
- Qualifications: Strong organisational skills and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Assistant, Sales Operations at Wiley serves as a vital link between sales teams and customers, providing critical administrative support to drive sales processes and enhance customer satisfaction. This role supports Account Managers across regions by handling various administrative tasks, processing orders, addressing customer inquiries, and maintaining customer relationship management systems. The ideal candidate will possess excellent organizational and communication skills, a proactive mindset, and the ability to work in a fast‑paced international environment.
Responsibilities
- Customer Support and Communication
- Manage customer inquiries regarding pricing, contract options, invoicing, and access issues.
- Provide first‑level contact to customers, triaging sales requests and handling general inquiries.
- Develop product and service knowledge to respond effectively to customer questions.
- Maintain timely and professional communication with customers via email and phone.
- Sales Administrative Support
- Process new and renewal orders for digital products.
- Support preparation of sales proposals, quotations, and presentations.
- Assist with license agreements using Contract‑Lifecycle‑Management systems.
- Create and process sales invoices, handle payment tracking, and resolve billing issues.
- Coordinate with internal departments to resolve customer access issues quickly.
- Data Management and Reporting
- Maintain accuracy of customer information in Salesforce.
- Compile business reports for customer usage and holdings.
Sales Coordinator in Oxford employer: 3310 John Wiley & Sons Ltd.
Wiley is an exceptional employer that values its employees by fostering a collaborative and dynamic work culture, particularly in the role of Sales Coordinator. With a strong emphasis on professional development, employees are encouraged to grow their skills and advance their careers while enjoying a supportive environment that prioritises customer satisfaction and teamwork. Located in a fast-paced international setting, Wiley offers unique opportunities to engage with diverse markets and contribute meaningfully to the success of the sales team.
Contact Details:
3310 John Wiley & Sons Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Coordinator in Oxford
✨Tip Number 1
Network like a pro! Reach out to current employees at Wiley or similar companies on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to sales coordination. We should also think of examples from our past experiences that showcase our organisational and communication skills.
✨Tip Number 3
Show off our proactive mindset! During interviews, we can highlight times when we took initiative to solve problems or improve processes. This will resonate well with the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our application to match the job description perfectly.
We think you need these skills to ace Sales Coordinator in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Coordinator role. Highlight your organisational and communication skills, as well as any experience in customer support or sales admin. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your proactive mindset and ability to thrive in fast-paced environments, just like we do at StudySmarter.
Showcase Relevant Experience:When filling out your application, don’t forget to showcase any relevant experience you have with CRM systems or handling customer inquiries. We love seeing how your past roles have prepared you for this position!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at 3310 John Wiley & Sons Ltd.
✨Know Your Stuff
Make sure you understand the role of a Sales Coordinator inside and out. Familiarise yourself with the sales processes, customer relationship management systems like Salesforce, and the types of inquiries you might handle. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills before the interview. Think about how you would explain complex information simply and clearly. You might even want to prepare a few examples of how you've successfully managed customer inquiries or resolved issues in the past.
✨Be Organised
Demonstrate your organisational skills by preparing for the interview thoroughly. Bring along any necessary documents, like your CV and references, and have a list of questions ready to ask the interviewer. This shows that you’re proactive and can manage multiple tasks effectively, just like the job requires.
✨Embrace the Fast-Paced Environment
The job description mentions a fast-paced international environment, so be ready to discuss how you thrive under pressure. Share examples from your previous experiences where you successfully juggled multiple responsibilities or adapted quickly to changes. This will highlight your ability to keep up with the demands of the role.
