At a Glance
- Tasks: Manage project flow and ensure timely delivery across various teams and campaigns.
- Company: Join a leading publishing company committed to innovation and inclusivity.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and career advancement.
- Why this job: Be the central hub of creativity and strategy, driving impactful projects forward.
- Qualifications: Experience in project management and strong organisational skills are essential.
The predicted salary is between 55000 - 65000 £ per year.
About the Role
The Delivery Traffic Manager sits within the Customer Delivery – Audience Solutions function and reports to the Senior Director, Delivery. The role owns the flow of work through the Delivery team, scheduling and routing projects across advertising, society partnerships, events, science content projects, and health and IME projects. Acting as the central coordination point, the Delivery Traffic Manager monitors team workload and capacity, assigns work to the right resource, and keeps projects moving to deadline. The role escalates delayed marketing campaigns, helps build contingency plans when campaign KPIs are off track, and gives the leadership team clear visibility of capacity and delivery risk.
The Delivery Traffic Manager works closely with Advertising Operations, Delivery, and marketing teams; with Events, Science Content, and IME project managers; and with campaign managers and third‑party email coding suppliers. They collaborate across these teams to achieve strategic objectives and drive team success through comprehensive operations management, technology leadership, and process optimisation across all campaign functions.
Responsibilities
- Manage the intake, scheduling, and routing of work through the Delivery team across advertising, society partnerships, events, science content projects, and health and IME projects.
- Monitor team workload and capacity, allocate work to the appropriate resource, and balance competing priorities and deadlines across concurrent projects.
- Maintain a clear, up‑to‑date view of project status, timelines, and dependencies, and act as the central point of contact for work in progress.
- Identify bottlenecks and at‑risk timelines early; escalate delayed marketing campaigns to the Senior Director, Delivery and relevant stakeholders with context and options.
- Monitor campaigns against agreed KPIs and help develop and coordinate contingency plans when performance or delivery is off track.
- Establish and maintain traffic and resource management processes, intake forms, and reporting that improve workflow efficiency and forecasting.
Required Qualifications
- Experience as a Traffic Manager, resource manager, or project/workflow coordinator in an agency, studio, in‑house creative, or marketing delivery environment.
- Proven ability to manage capacity and schedule work across multiple teams and concurrent projects under competing deadlines.
- Strong organisational and prioritisation skills, with a structured approach to intake, allocation, and tracking.
- Confident monitoring projects against deadlines and KPIs, identifying risk early, and driving issues to resolution.
- Clear, credible written and verbal communication – able to coordinate across teams, elevate effectively, and brief senior stakeholders.
- Familiarity with project, traffic, or resource‑management tools (e.g. Asana, Workfront, Monday.com, or equivalent).
Preferred Qualifications
- Experience working in an agency environment.
- Traffic or resource management experience in a B2B publishing or media environment.
- Exposure to advertising operations, society partnerships, events, or scientific/medical (IME) content delivery.
- Experience building or improving traffic, intake, and capacity‑planning processes from the ground up.
- Familiarity with campaign performance metrics and contingency planning.
Salary
Salary Range: 40,200 GBP to 57,533 GBP.
Equal Opportunity Employer
Wiley is an equal‑opportunity/affirmative‑action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.
Delivery Traffic Manager employer: 3310 John Wiley & Sons Ltd.
John Wiley & Sons Ltd. in Bognor Regis is an excellent employer, offering a vibrant work culture that fosters collaboration and innovation. Employees benefit from competitive salaries, opportunities for professional growth, and the chance to work on diverse publishing projects that make a meaningful impact in the industry.
Contact Details:
3310 John Wiley & Sons Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Traffic Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 3310 John Wiley & Sons Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
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✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Delivery Traffic Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
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Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 3310 John Wiley & Sons Ltd.!
How to prepare for a job interview at 3310 John Wiley & Sons Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
