Wiley in the United Kingdom is seeking an Associate Advisor to join our Customer Service team in Bognor Regis. You will take ownership of complex enquiries and escalations, collaborating with offshore service teams and internal stakeholders to deliver positive outcomes.
This Tier 2 role requires strong communication, problem-solving, and the ability to work across teams. You will use AI tools and automation to maintain efficiency and quality, while supporting training and knowledge sharing
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Customer Success Advisor - Tier 2 Escalations & AI Tools in Bognor Regis employer: 3310 John Wiley & Sons Ltd.
Wiley is an exceptional employer that champions bold ideas and diverse perspectives, fostering a culture where your curiosity and ambition can drive meaningful impact. Located in Bognor Regis, our Customer Service team thrives in a fast-paced environment, offering opportunities for professional growth through continual learning and internal mobility. With benefits like meeting-free Friday afternoons and a commitment to fair compensation, we empower our employees to innovate and excel while building strong relationships across teams.
Contact Details:
3310 John Wiley & Sons Ltd. Recruitment Team
