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For Companies At a Glance
- Tasks: Manage and grow relationships with 100+ customer accounts, ensuring satisfaction and driving growth.
- Company: Join a revolutionary healthtech startup transforming healthcare with cutting-edge AI technology.
- Benefits: Competitive salary, uncapped commission, birthday off, and flexible working arrangements.
- Why this job: Make a real-world impact in healthcare while building strong client relationships.
- Qualifications: Experience in people-facing roles, strong communication skills, and a proactive mindset.
- Other info: Dynamic team culture with regular socials and opportunities for personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
We’re on a mission to revolutionise healthcare by empowering generalist clinicians to deliver specialist care to millions of people through 32Co’s platform. Imagine being able to go to your local healthcare professional, and get the quality of specialist healthcare normally reserved for Harley Street. 32Co is building the latest cutting-edge AI technology to make this a reality, starting in two multi-billion dollar markets. We’re already making our mark – with a product rating of 4.97 out of 5* and recently featured by Tech.eu, where our CEO, Sonia Szamocki, spoke about how 32Co is redefining what’s possible in dentistry and beyond. Backed by Tier 1 investors from day one, Balderton Capital (investors behind Revolut, City Mapper, and Depop), we’re scaling at speed across the UK and beyond. With a proven model and strong traction, we’re just getting started and have ambitious plans to expand into other healthcare verticals – bringing the same level of innovation and accessibility to new areas of medicine.
The Role
We are looking for a proactive, client-focused Account Manager to manage and grow relationships across our existing customer accounts. The focus is on retention, education, and growth of existing accounts, helping customers get the most value from 32Co while contributing to the company’s growth. In this role, you’ll act as a trusted advisor and problem-solver, supporting a large portfolio of accounts (+100), so strong prioritisation is key. You’ll develop a deep understanding of your accounts’ needs, advocate for their experience internally, and drive retention, renewals, and growth opportunities.
What You’ll Be Doing
- Manage and grow a portfolio of 100+ existing customer accounts, acting as the primary point of contact and trusted advisor.
- Build strong relationships through education, support, and consistent value delivery, driving long-term satisfaction and loyalty.
- Identify opportunities for growth within your accounts and collaborate with commercial and clinical teams to deliver them.
- Develop a deep understanding of each customer’s goals, workflows, and challenges. Use insights and data to anticipate needs and provide strategic guidance.
- Monitor key account metrics, highlighting performance, risks, and growth opportunities to internal stakeholders.
- Partner cross-functionally with clinical, product, and operations teams to represent the customer’s perspective and influence continuous service improvement.
- Visit customer sites as needed to strengthen relationships, address challenges directly, and provide high-touch service.
What We’re Looking For
- Experience working in a startup or similar environment – you have got stuck in, and done what needs to be done to hit targets, achieve outcomes, or just generally be highly successful.
- Demonstrated experience in people-facing roles – this does not have to have been in an Account Management role.
- A natural relationship-builder with exceptional communication and interpersonal skills.
- Proactive, curious, and solutions-oriented, with a drive to understand the “why” behind every customer goal or challenge.
- Highly organised and capable – you will need to be able to manage a large and complex set of ~100+ accounts while prioritising effectively.
- Comfortable working independently, and being accountable for targets and outcomes.
- Commercially savvy, able to balance excellent customer experience with broader business objectives.
- Experience in healthtech or healthcare is a plus but absolutely not required.
- Willing to travel regularly and confident meeting clients face-to-face.
- Able to commute to our London (Hoxton) office on Mondays, Wednesdays, and Fridays.
Why join us
- See your work translate into real-world impact – you’ll have the chance to help change lives every day and meet the people whose care you’re improving.
- Competitive salary based on experience and uncapped commission potential, with regular performance reviews to ensure your compensation keeps pace with your impact.
- Build the Future of HealthTech; we’re tackling a multi-billion dollar challenge with real-world impact.
- Founded by an ex-Oxford doctor and former BCG consultant, with a proven track record of creating the world’s leading Haemophilia management app.
- Join a company seed-funded by top VCs with a multicultural, ambitious, high calibre team.
- Birthday day off – because no one should work on their birthday!
- Team perks, including regular team lunches, quarterly socials and an annual retreat.
- Flexible working arrangements, splitting time between home and our vibrant London office.
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Account Manager employer: 32Co
Contact Detail:
32Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare and tech industries. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion for healthcare innovation! When you get the chance to chat with potential employers, make sure to express your enthusiasm for how technology can transform patient care. Share your ideas on how you could contribute to their mission at 32Co.
✨Tip Number 3
Prepare for interviews by researching the company’s recent achievements and challenges. Be ready to discuss how your skills can help them grow their customer accounts and improve client satisfaction. Tailor your responses to show you understand their goals and how you can help achieve them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the 32Co team. Keep an eye on our careers page for the latest opportunities!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in managing client relationships and how you've successfully driven growth in previous roles. We want to see how you can bring value to our team!
Showcase Your Communication Skills: As an Account Manager, you'll need to build strong relationships with clients. Use your application to demonstrate your exceptional communication skills. Share examples of how you've effectively engaged with clients or resolved issues in the past.
Highlight Your Problem-Solving Abilities: We love proactive problem-solvers! In your application, mention specific challenges you've faced in previous roles and how you tackled them. This will show us that you're ready to take on the dynamic environment at 32Co.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows you're keen on joining our mission to revolutionise healthcare!
How to prepare for a job interview at 32Co
✨Know Your Accounts Inside Out
Before the interview, take the time to research 32Co's existing customer accounts. Understand their needs, challenges, and how the company’s platform can provide value. This will help you demonstrate your proactive approach and ability to act as a trusted advisor.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlight your exceptional communication skills and how they’ve helped you in people-facing roles. This is crucial for an Account Manager position.
✨Be Ready to Discuss Growth Opportunities
Think about potential growth opportunities within existing accounts and be prepared to discuss them. Show that you can identify and advocate for these opportunities, aligning them with both customer goals and broader business objectives.
✨Demonstrate Your Organisational Skills
With a portfolio of over 100 accounts, strong organisational skills are essential. Share strategies you’ve used in the past to manage multiple priorities effectively. This will reassure the interviewers that you can handle the complexity of the role.
