VP Operations and Strategy

32Co is disruptive and innovative. Our vision is to help all clinicians deliver the latest innovations in healthcare and improve the standard of care for millions of people. We’re an award-winning Health Technology product solving a multi-billion dollar problem. As we expand operations across the UK and further afield, our mission is gaining momentum.

This is a full-time opportunity for a motivated, strategically-minded operations leader to build the company's operational team and capabilities in a rapidly growing company. A very varied role, with projects ranging from the high-level strategic to operational improvement. Opportunity for outsized personal and career development. You will be building as well as managing a team in this role. You’ll be ensuring the highest quality of service day to day and designing and managing strategic projects at the same time. You will be responsible for all aspects of our Operations which covers the customer’s experience while they are treating their patients with us; all the way through to logistics.

What will you do?

• Collaborate with CEO in setting and driving our operations strategy
• Lead the operational team, optimise and improve operational processes - while preparing the business for scale
• Ensure effective recruiting, onboarding, professional development, performance management, and retention of the operations team
• Solve operational complexity through developing and implementing technology solutions
• Work closely with your counterparts in Commercial, Product, & Finance to deliver the best experience to our customers
• Have a product & process-oriented mindset; and use data to drive insights to develop new processes and unlock efficiencies
• Establish new and manage existing supplier relationships
• Be strategic and analytical - ask business questions, help solve problems and identify the requirements for business processes scaling

You should join us if

• You are a self-starter who takes true ownership and are excited by company building
• You are results-driven/goal-oriented and comfortable setting direction BUT also happy to shift direction as facts change
• You have great attention to detail, are highly analytical and can translate insights into new processes that solve problems
• You are commercial too - and have an ability to see and explain the big picture and effectively parse it into smaller details
• You have understanding of advanced business planning and can quickly get up to speed on compliance & regulatory topics
• You are good with people - you have high EQ and can manage across different levels of the team
• You are strong with project management and delegation
• Ability to diagnose problems quickly and foresee potential issues

You will need:

• 6+ years of experience in strategy and execution in top-tier environments either in corporate or startups
• Be recognised for being a superstar - have shown academic excellence, be an overachiever, unafraid to take on multiple and highly complex challenges and be held accountable
• Excellent leadership and management skills, you can bring people along with you and hold them to extremely high standards
• Strong ability to analyse operational processes and identify areas for process enhancement - you are obsessed with the detail
• Experience of owning budgets and driving financial efficiencies within operations
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders
• Develop and monitor KPIs to drive performance and take corrective measures when necessary
• Solve problems through technology implementation and integration e.g. ERP
• Be excited by our mission → being part of a company changing healthcare
• Have the appetite to work in the organised chaos and excitement of an early-stage startup
• Be a change agent within the organisation
• Be determined to make a massive impact
• Want to own the challenge of scaling operations
• Have a track record of grit, determination and resourcefulness
• To be based in the UK and able to commute to our London office

Benefits:

• Competitive Salary based on experience
• Opportunity to work on a health technology product solving a multi-billion dollar problem
• Opportunity to build an international operational team and be part of a collaborative and inclusive work environment with a culture of teamwork, innovation and creativity
• Join a company seed-funded by top VCs with a multicultural, ambitious, high calibre team
• 20 days annual leave (plus bank holidays)
• Birthday day off, because no one should have to work on their birthday
• Flexible working, split your time between home and our vibrant London office