At a Glance
- Tasks: Manage client relationships and coordinate services in a dynamic fintech environment.
- Company: Join Mantle Services, a rapidly growing SaaS business in the pensions sector.
- Benefits: Remote work, competitive salary, and opportunities for career progression.
- Other info: Supportive culture focused on diversity and continuous improvement.
- Why this job: Be the key contact for clients and drive impactful service improvements.
- Qualifications: Experience in client management, preferably in pensions, with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
About Us
Mantle Services is a pensions ‘Software as a Service (Saa S)’ business with a difference. Our solutions range from Administration to Asset Liability Management, and much more.
Whilst conceived originally to develop solutions for employers in the 3173 Group, we have turned our focus to the external market and now number many blue-chip clients amongst our customers.
We have designed our modern, contemporary solutions to deliver the outcomes schemes and advisers need now, without the baggage of legacy systems.
Our unique approach to the provision of services has resulted in rapid growth over the last few years.
Joining us as a Client Manager will give the opportunity to work in an exciting fintech business that will provide challenging and interesting work to allow our staff to build rewarding careers.
About You
We are seeking a highly motivated individual to join our dynamic team.
As a Client Manager, you will be responsible for the day to day management of a portfolio of clients.
You will be the main point of contact for all services provided by Mantle, maintaining a relationship with clients and coordinating services from specialists within the business.
The ideal candidate will possess excellent communication skills, a willingness to tackle challenges to solve problems and will demonstrate great attention to detail and the ability to multi-task.
You will be responsible for managing new and existing clients and will play a key role in the development of Mantle’s Client Management processes.
Responsibilities & Criteria
We are seeking a highly motivated individual to join our dynamic team.
As a Client Manager, you will be responsible for the day to day management of a portfolio of clients.
You will be the main point of contact for all services provided by Mantle, maintaining a relationship with clients and coordinating services from specialists within the business.
The ideal candidate will possess excellent communication skills, a willingness to tackle challenges to solve problems and will demonstrate great attention to detail and the ability to multi-task.
You will be responsible for managing new and existing clients and will play a key role in the development of Mantle’s Client Management processes.
Key responsibilities include
- Client Management
- Responsible for managing a diverse portfolio of clients.
- Main point of contact with the client stakeholder organisations in a client service capacity, constantly identifying opportunities to improve engagement with Mantle as well as opportunities to provide more value.
- Oversight of initial onboarding of new clients working alongside our Installation team
- Oversight of other significant client project.
- Identifying opportunities for client engagement that can result in additional activity.
- Collaborate with your peers in Mantle on service improvement initiatives.
- Lead in regular client service reviews with both internal teams and client's key stakeholders.
- Supporting the delivery of internal and external projects and continuous improvement initiatives as required.
- Report to senior stakeholders regarding client activity and opportunities for growth.
- Process Management and Team Development
- Assist in the design and delivery of a well-defined client management process and champion ongoing process improvement initiatives.
- Support wider team in drafting of client facing communications.
- Mentor and develop Associates by sharing knowledge, building capability and fostering the skills and confidence required for career progression.
Requirements
- Previous client relationship experience, preferably within the pensions industry.
- Degree level qualification or equivalent Professional Qualification in a relevant field.
- Proven track record of working autonomously to achieve previously agreed goals and deadlines.
- Excellent organisational and prioritisation skills.
- Strong attention to detail.
- Strong written and verbal communication skills, with the confidence to liaise at all levels.
- Track record of meeting and exceeding targets
- Circumstances
- Working hours: Monday to Friday, 37.5 hours per week with additional hours as and when required.
- Location: UK-wide, remote
- All roles are subject to a six-month probationary period and all prospective employees are required to complete an Access NI check.
- As part of the pre-hire process the successful candidate will be subject to reference checking security vetting.
- 3173 is an Equal Opportunity Employer.
Applying with a disability or long-term health condition?
As part of our belief that we benefit from the differences among us we are committed to increasing the representation of disabled colleagues and want to remove any barriers or challenges that get in the way of candidates with a disability or long-term health condition from applying to work with us.
As part of this commitment we guarantee to automatically interview anyone with a disability who meets the minimum criteria.
If there is support or an adjustment that we can provide to enable you to be at your best during the recruitment and selection process, we encourage you to advise us in good time so that we may make suitable arrangements.
We understand that being open with us may feel uncomfortable so please only share with us the information that you are comfortable to share, and rest assured that we will use this only to provide you with the right support.
Any information you give us will be treated completely confidentially.
To discuss this further please call 028 9041 2000 and ask to speak to a member of the People & Culture team.
Client Manager in Belfast employer: 3173
As a Business Support Assistant in our Belfast office, you will be part of a dynamic team that values collaboration and professional growth. We offer a supportive work culture that prioritises employee well-being, with opportunities for skill development and career advancement. Our commitment to inclusivity ensures that all voices are heard, making it an excellent environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager in Belfast
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like 3173. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client Manager in Belfast
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to 3173.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on 3173's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at 3173
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with 3173.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
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✨Network with Industry Professionals
Before your interview, reach out to current or former 3173 employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
