At Diversey - Solenis, we are pioneers and facilitators for our clients across a wide range of global industries. With revolutionary cleaning and hygiene technologies-including floor care machines, cleaning tools, utensils, and specialty chemicals for the Food & Beverage industry-we empower our partners to maintain the highest standards of hygiene and safety.
The Opportunity
Are you a proactive problem-solver with a passion for building strong relationships and delivering exceptional service? We are looking for a Field Service Representative to join our dynamic team. In this pivotal role, you will support our customers in the Glasgow & Edinburgh and surrounding regions, ensuring the effective use of our industry-leading chemicals and equipment through expert training and on-site support.
What You'll Be Doing Service Excellence
- Provide exceptional service to key strategic and national accounts.
- Follow tailored service plans to ensure customer satisfaction.
Hands On Responsibilities
- Deliver comprehensive training sessions to client teams.
- Conduct on site audits to assess performance and adherence.
- Monitor product effectiveness and suggest improvements.
- Minimize downtime using remote diagnostics and tools.
Collaboration & Customer Engagement
- Work closely with National and Internal Account Teams to align on service objectives.
- Identify opportunities for upselling and cross selling; share insights with sales teams.
- Maintain detailed records and reporting using Salesforce for clear communication.
What We're Looking For
- Excellent communication and active listening skills.
- Strong problem solving abilities and attention to detail.
- Proactive mindset and a commitment to continuous improvement.
- Confidence to work both independently and as part of a team.
- Proven track record in customer service or a field based service role.
- Technical proficiency and IT literacy, particularly with Excel and Salesforce.
- Experience in the cleaning, hygiene, or related industries (preferred).
A full UK driving license is required.
Why Join Us?
At Diversey, we invest in the whole person. Our culture is built on:
- Diversity & Inclusion
- Flexibility & Well being
- Respect & Collaboration
- Safety & Security
We believe in providing a positive and safe working environment where every team member feels valued and supported.
We prioritize:
- Long term career development
- Employee engagement and satisfaction
- Work life balance and flexibility
We recognize that not every candidate will meet every requirement.
What We Offer
- Competitive salary and compensation package
- Comprehensive benefits
- Professional growth and development opportunities
- Inclusive, supportive workplace culture
- Equal Opportunity Employer
Diversey is proud to be an Equal Opportunity Employer and an affirmative action employer.
Ready to Make a Difference?
If you're passionate about service, technology, and helping customers succeed, we'd love to hear from you.
Solenis Overview
At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development. So, if you are interested in working for a world class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team.
Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state of the art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.
Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over 23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.
For additional information about Solenis, please visit or follow us on social media.
Field Service Representative Edinburgh employer: 3166 Diversey Limited
Diversey - A Solenis Company is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to drive growth and innovation in the UK and Ireland. With a strong focus on professional development, you will have access to numerous opportunities for career advancement while working in a hybrid model that promotes work-life balance. Join us to be part of a collaborative team that values your contributions and champions your success in a thriving industry.
