TigerEye Account Associate

We are looking for an experienced insurance professional to join the TigerEye Account Management team.

This role involves close collaboration with the TigerEye software development team in Raleigh, North Carolina and the actuarial/analytics team in Minneapolis, Minnesota.

Responsibilities

• Serve as the point of contact for all TigerEye users.
• Resolve support tickets.
• Deliver training to new and existing clients.
• Onboard new clients.
• Collaborate with the sales team to help increase new and existing client revenue.
• Work with the development team to assist in the development of features and the resolution of technical issues.
• Create and maintain online support documentation.

Qualifications

• Insurance experience preferred.
• Demonstrated ability to construct SQL queries.
• Demonstrated working knowledge of the reinsurance market.
• Ability to communicate effectively about reinsurance market and technical language.
• Strong organizational skills and ability to respond quickly to all queries.
• Strong work ethic and ability to work independently.
• Attention to detail and ability to manage several projects at once.
• Ability to adapt quickly and a desire to learn.
• Excellent verbal and written skills.
• Experience using Moody’s (RMS) or Verisk (AIR).
• Experience working with Web Service APIs or other development languages such as Python, R, or others is preferred.
• Solid understanding of catastrophe modelling analytics and property treaty reinsurance.
• Ideally, some commercial technology vendor experience.

Benefits

• Opportunity to define a career path within a leading global insurance group.
• Diversity and inclusion as core values.
• Support for reasonable accommodations, including flexible hours and hybrid working arrangements where possible.
• A culture that encourages ownership and personal growth.
• Competitive compensation and benefits package.