At a Glance
- Tasks: Lead the front-door experience and ensure memorable dining for every guest.
- Company: Join a vibrant neighbourhood restaurant in West London with a focus on quality and service.
- Benefits: Enjoy 50% off food, access to tips weekly, and health support anytime.
- Other info: Career progression opportunities and delicious staff meals on shift.
- Why this job: Be the face of a lively venue and create unforgettable experiences for guests.
- Qualifications: Experience in a senior host role and a passion for hospitality.
The predicted salary is between 39680 - 39680 £ per year.
We are seeking an experienced, charismatic, and service-obsessed Head Maître D’ to lead our front-door experience and be the face of this exciting neighbourhood restaurant in West London. This vibrant venue offers exceptional dining and drinking experiences to our guests, with a relaxed and friendly atmosphere. We take pride in serving high quality food and beverages, while delivering outstanding customer service.
Salary: £19 per hour including service charge
What's in it for you as a Head Maître D’:
- 50% off food and drink in our pubs for a table of up to 4 people.
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
- 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
- Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
What you'll be doing as a Head Maître D’:
- As Head Maître D’, you will be the first impression and final farewell for every guest.
- Your role is to orchestrate a seamless welcome, manage the flow of service from the front, and work closely with the restaurant team to ensure a smooth, memorable experience for each guest.
- You'll thrive on connection, handle high-energy service periods with grace, and keep a cool head when the dining room is buzzing.
- Act as the face of the venue, warmly greeting and seating guests with professionalism and flair.
- Handle guest enquiries and complaints with discretion, empathy, and swift resolution.
- Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanour whilst working in a fast-paced environment.
- Manage waitlists during peak times and manage expectations by keeping guests informed of wait times.
- Collaborative teamwork, communicate effectively with front of house team to ensure a smooth dining experience for all guests.
About you, our new Head Maître D’:
- Previous experience in a senior host or Maître D’ role in a premium or high-volume venue.
- Genuinely passionate about people, food, and hospitality.
- Excellent communication and interpersonal skills.
- Highly organised with a natural ability to multitask under pressure.
- Ability to work effectively in a fast-paced environment.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexible with evening and weekend availability.
About Us: Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care. As we continue to grow, our focus remains the same to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.
Maitre D in London employer: 310-The Fat Badger
Public House Group is an exceptional employer, offering a vibrant work environment in West London where hospitality and quality are at the forefront. With a strong focus on employee wellbeing, including 24/7 health support and generous discounts, we foster a culture of growth and camaraderie, ensuring that our team members thrive both personally and professionally. Join us to be part of a passionate team dedicated to delivering outstanding dining experiences while enjoying unique benefits like access to tips and career progression opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Maitre D in London
✨Tip Number 1
Get to know the venue! Before your interview, pop in for a meal or drink. This way, you can chat about your experience and show that you're genuinely interested in the restaurant's vibe and values.
✨Tip Number 2
Practice your people skills! As a Head Maître D’, you'll be the face of the restaurant. Role-play with a friend to handle guest enquiries and complaints, so you’re ready to impress during the interview.
✨Tip Number 3
Show off your multitasking magic! Think of examples from your past roles where you juggled multiple tasks under pressure. This will highlight your ability to thrive in a fast-paced environment, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Maitre D in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your previous experience as a Maître D’ or in a similar role. We’re looking for someone who’s been in the thick of it, so share specific examples of how you’ve handled busy service periods and created memorable experiences.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at 310-The Fat Badger
✨Know the Venue Inside Out
Before your interview, make sure you research the restaurant thoroughly. Familiarise yourself with their menu, the type of clientele they attract, and their overall vibe. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your People Skills
As a Head Maître D’, your role revolves around people. Be prepared to share specific examples of how you've handled guest interactions in the past, especially challenging situations. Highlight your ability to create a welcoming atmosphere and resolve complaints with grace.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, organisation is key. Be ready to discuss how you manage multiple tasks simultaneously, especially during peak times. You might even want to share a time when your organisational skills led to a smoother service experience.
✨Emphasise Team Collaboration
Collaboration is crucial in hospitality. Talk about your experience working closely with kitchen staff and front-of-house teams. Share how you ensure seamless communication and teamwork to enhance the dining experience for guests.
