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- Tasks: Lead the front-door experience and create memorable moments for guests.
- Company: Join a vibrant neighbourhood restaurant in West London with a focus on quality and service.
- Benefits: Earn £19 per hour, enjoy 50% off food, and access health support anytime.
- Other info: Opportunities for career growth and ongoing training in a fast-paced environment.
- Why this job: Be the face of a dynamic venue and connect with people over exceptional dining experiences.
- Qualifications: Experience as a senior host or Maître D’ in a busy venue is essential.
The predicted salary is between 39680 - 39680 £ per year.
We are seeking an experienced, charismatic, and service‑obsessed Head Maître D’ to lead our front‑door experience and be the face of this exciting neighbourhood restaurant in West London. This vibrant venue offers exceptional dining and drinking experiences to our guests, with a relaxed and friendly atmosphere. We take pride in serving high quality food and beverages, while delivering outstanding customer service.
Salary and Benefits
- Salary: £19 per hour, including service charge
- 50% off food and drink in our pubs for a table of up to 4 people.
- Every penny of the service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants, and more.
- 24/7 Health and Wellbeing support; access support lines anytime for your mental, physical, and financial health.
- Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
- Access to Stream, a financial wellbeing platform, helping you manage, save, and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
Responsibilities
- As Head Maître D’, you will be the first impression and final farewell for every guest.
- Orchestrate a seamless welcome, manage the flow of service from the front, and work closely with the restaurant team to ensure a smooth, memorable experience for each guest.
- Thrive on connection, handle high‑energy service periods with grace, and keep a cool head when the dining room is buzzing.
- Act as the face of the venue, warmly greeting and seating guests with professionalism and flair.
- Handle guest enquiries and complaints with discretion, empathy, and swift resolution.
- Foster a positive atmosphere by maintaining a friendly, calm, and courteous demeanour while working in a fast‑paced environment.
- Manage waitlists during peak times and keep guests informed of wait times.
- Collaborate with the front‑of‑house team to ensure a smooth dining experience for all guests.
Qualifications
- Previous experience in a senior host or Maître D’ role in a premium or high‑volume venue.
- Genuinely passionate about people, food, and hospitality.
- Excellent communication and interpersonal skills.
- Highly organised with a natural ability to multitask under pressure.
- Ability to work effectively in a fast‑paced environment.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexible with evening and weekend availability.
About Us
Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers, and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity, and care. As we continue to grow, our focus remains the same: to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.
Head Maitre D in London employer: 310-The Fat Badger
Contact Detail:
310-The Fat Badger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Maitre D in London
✨Tip Number 1
Get to know the venue! Before your interview, pop in for a meal or drink. This way, you can experience the atmosphere and service first-hand, which will help you connect with the team during your chat.
✨Tip Number 2
Show off your personality! As a Head Maître D’, charisma is key. Be yourself during the interview and let your passion for hospitality shine through. Remember, they want someone who can create a warm and welcoming environment.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle busy periods or guest complaints. Having examples ready will show that you can keep your cool under pressure and maintain exceptional service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a great way to express your appreciation and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Head Maitre D in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your relevant experience in senior host or Maître D’ roles. We’re looking for someone who’s been in the thick of it, so share specific examples of how you’ve managed busy service periods and created memorable guest experiences.
Be Professional Yet Friendly: While we love a casual vibe, remember that professionalism is key. Use a friendly tone but keep it polished. Show us you can balance being approachable with maintaining high standards of service.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at 310-The Fat Badger
✨Know the Venue Inside Out
Before your interview, make sure you research the restaurant thoroughly. Familiarise yourself with their menu, the type of clientele they attract, and their overall vibe. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your People Skills
As a Head Maître D’, your role revolves around people. Be prepared to share specific examples of how you've handled guest interactions in the past, especially challenging situations. Highlight your ability to create a welcoming atmosphere and resolve complaints with grace.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, organisation is key. Think of examples where you've successfully managed multiple tasks at once, especially during busy service periods. Discuss how you prioritise tasks and keep everything running smoothly, even when the dining room is buzzing.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for food and hospitality shine through. Share what excites you about working in this industry and why you believe exceptional service matters. This passion can set you apart from other candidates and resonate well with the interviewers.