At a Glance
- Tasks: Lead a dynamic team, deliver outstanding service, and create memorable guest experiences.
- Company: Join The Fat Badger, part of the Public House Group, known for quality and authenticity.
- Benefits: Enjoy 50% off food, access to tips weekly, and health support anytime.
- Other info: Career progression opportunities and delicious staff meals on shift.
- Why this job: Be a key player in a vibrant venue and make a real impact on guest satisfaction.
- Qualifications: Proven leadership experience in hospitality and a passion for exceptional service.
The predicted salary is between 32000 - 35000 £ per year.
We are looking for a hands-on, dynamic and passionate Floor Manager to join our fantastic team at The Fat Badger. Our Floor Manager will play a key role in the day-to-day management. Working closely with the General Manager, you will be responsible for leading a dedicated team, delivering outstanding customer service, and maintaining the highest standards. This is an exciting opportunity for an individual with strong leadership skills, a passion for the hospitality industry, and a commitment to creating memorable experiences for our guests.
Salary - £32,000 - £35,000 per annum + service charge (Earn an extra £12,000 per annum)
What's in it for you as a Floor Manager:
- 50% off food and drink in our pubs for a table of up to 4 people.
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
- 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
- Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
What you'll be doing as a Floor Manager:
- Supervise, train, and motivate staff to provide excellent service and maintain a positive and productive work environment.
- Create and manage staff schedules to ensure proper coverage during peak hours, while staying within budgeted labour costs.
- Actively support and collaborate with the General Manager and marketing team to implement promotional strategies and enhance the venue visibility in the local community.
- Manage budgets, monitor expenses, control labour costs, and implement strategies to increase revenue and profitability.
- Ensure the restaurant complies with all conditions of the license, policy and legislation, including health and safety, and maintains a clean and safe environment.
- Monitor quality, presentation, and overall guest satisfaction, working closely with the team to maintain high standards and support your team during a busy service.
About you, our new Floor Manager:
- Proven experience in a leadership role in the hospitality industry.
- Ideally have previous experience in a high-end venue or fine dining.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and make decisions under pressure.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexibility to work evenings, weekends, and holidays as needed.
About Us: Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care. As we continue to grow, our focus remains the same to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.
Floor Manager in London employer: 310-The Fat Badger
At The Fat Badger, we pride ourselves on creating a vibrant and friendly work environment where our team members are valued and supported. As a Door Host, you'll enjoy competitive pay, generous discounts, and access to a range of benefits that promote your health and wellbeing. With opportunities for career progression and ongoing training, we ensure that every employee can grow personally and professionally while being part of a dynamic team dedicated to delivering exceptional dining experiences in the heart of Notting Hill.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 310-The Fat Badger. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 310-The Fat Badger
Don't be shy about reaching out to 310-The Fat Badger directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 310-The Fat Badger and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 310-The Fat Badger
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
