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- Tasks: Drive CRM strategy and execution for luxury brands, focusing on copywriting and campaign planning.
- Company: 303, a creative performance agency for premium and luxury brands.
- Benefits: Remote work flexibility and potential for full-time role in the future.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Join a dynamic team and elevate your CRM skills while impacting high-end brands.
- Qualifications: Experience with Klaviyo and a strong understanding of email marketing strategies.
The predicted salary is between 30000 - 40000 £ per year.
Employment Type: Contract
Job Location: Our office is based in Fulham, London but this can be remote for the contract role.
Working Pattern: 5 days per month. This role is being hired initially on a contract basis due to current business needs. There is potential for this to evolve into a full-time role over the coming months, depending on business needs and fit.
Note: Please pay close attention to the required skills and experience listed below. We are looking for someone who can step into the role with strong CRM capability from day one, particularly across copywriting, flow strategy, segmentation, campaign execution, and platform knowledge.
About Us: Welcome to 303, the creative performance agency for premium and luxury brands. We exist at the intersection of brand and performance, combining high-end creative with data-driven execution to drive measurable growth. Our model is built around a simple belief: for premium brands, creative is the performance lever. We’re proud of the team we’ve built, but more importantly, we’re committed to raising the standard. Every department pushes each other, constantly refining how we think, create, and perform for the D2C brands across luxury fashion and sporting.
Our Standards: Sweat the small stuff; Respect
Role Purpose: We are looking for a revenue-focused CRM specialist to support CRM delivery across some of our key clients. This role is for someone who understands how CRM contributes to commercial performance. You will support strategy and execution across copy, flows, segmentation, tracking, campaign planning, and delivery. The successful candidate will work closely with our in-house Creative team, Account Management and Performance team, supporting both day-to-day CRM execution and the ongoing development of CRM strategy and performance.
Key Responsibilities:
- Write and edit on-brand CRM copy
- Audit and improve flows
- Support campaign planning, sequencing, and CRM strategy
- Review tracking, setup, and CRM structure
- Schedule campaigns and support execution
- Brief the design team clearly using visual references
- Work with internal teams to deliver commercially focused CRM activity
What we are looking for:
- Strong hands-on experience with Klaviyo
- Good understanding of Attentive
- A commercially minded, revenue-focused approach
- Strong understanding of flows, segmentation, and campaign sequencing
- Confidence reviewing setup, spotting issues, and making recommendations
- Ability to collaborate well with creative and account teams
- Proactive, detail-oriented, and comfortable working within a lean team
Desired Skills and Experience:
- Proven experience in a CRM-focused role
- Strong knowledge of email marketing strategy and execution
- Experience using Shopify data for segmentation and campaign planning
- Experience reviewing tracking, flow logic, and CRM setup
- Ability to brief design clearly, even if not building designs directly
- Strong understanding of how CRM supports retention, repeat purchase, and revenue growth
- Strong attention to detail and ability to deliver high-quality work
Company Benefits: Please note this is initially a contract role, so standard employee benefits would not apply at this stage.
Contract CRM Manager employer: 303
Contact Detail:
303 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract CRM Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with CRM or at agencies like 303. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of successful CRM campaigns, don’t hesitate to share them during interviews or networking events. It’s all about proving you can hit the ground running.
✨Tip Number 3
Stay proactive! Follow up after interviews with a thank-you note that highlights your enthusiasm for the role and how your skills align with their needs. It shows you’re genuinely interested and keeps you top of mind.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are keen on joining us. It gives you a better chance to stand out and shows you’re serious about the opportunity.
We think you need these skills to ace Contract CRM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Manager role. Highlight your experience with Klaviyo, email marketing strategies, and any relevant campaign execution you've done. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this contract role. Mention specific projects where you've successfully improved CRM performance and how you can contribute to our team at 303.
Show Off Your Copywriting Skills: Since copywriting is key for this role, include examples of on-brand CRM copy you've written in the past. We love seeing how you can engage customers through words, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at 303!
How to prepare for a job interview at 303
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge, especially with platforms like Klaviyo and Attentive. Be ready to discuss how you've used these tools in past roles, focusing on campaign execution and segmentation strategies.
✨Showcase Your Copywriting Skills
Since the role involves writing and editing on-brand CRM copy, prepare examples of your previous work. Think about how you can demonstrate your ability to create engaging content that drives commercial performance.
✨Be Ready to Discuss Strategy
Understand how CRM contributes to revenue growth and be prepared to talk about your approach to campaign planning and flow strategy. Highlight any successful campaigns you've managed and the impact they had on retention and repeat purchases.
✨Collaboration is Key
This role requires working closely with creative and account teams, so be ready to share examples of how you've successfully collaborated in the past. Emphasise your proactive attitude and attention to detail, as these are crucial for delivering high-quality work.