At a Glance
- Tasks: Provide top-notch support for Microsoft 365 deployments and maintain customer relationships.
- Company: Join a leading Microsoft Global Alliance Partner with a stellar reputation.
- Benefits: Enjoy training, paid certifications, and a dedicated career advisor for your growth.
- Other info: Embrace challenges and unlock your potential in a supportive environment.
- Why this job: Be part of a dynamic team and enhance your skills in cutting-edge M365 technologies.
- Qualifications: Experience with M365 tools like Exchange, Teams, or SharePoint is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Location: Reading (full time on site)
Role Overview: Microsoft 365 Support Engineer – support M365 deployments, ensuring customers deliver as expected.
Key Responsibilities:
- Deliver M365 L1/L2 support to customers.
- Own tickets and deliver support within SLA.
- Communicate progress to customers and maintain strong relationships.
- Collaborate with team and delivery centre staff.
- Maintain up-to-date knowledge of the M365 suite and related tools and products.
Required Technical Skills:
Experience with at least two of the following M365 technologies: Exchange, OneDrive for Business, SharePoint, Teams, ENTRA.
Desirable: Microsoft examinations.
Security Clearance: This role requires UK Government Security Clearance or eligibility to undergo the SC vetting process.
About You:
- Embrace challenges, possess a keen intellect and a thirst for knowledge.
- Collaborate seamlessly, fostering open and effective communication.
- Bring creativity and explore groundbreaking solutions.
- Motivated to develop and grow your skills.
Benefits:
- Opportunity to work for Microsoft’s Global Alliance Partner of the Year (20 years in a row).
- Real-time access to technical and skilled resources worldwide.
- Dedicated career advisor to support growth.
- Training and paid certifications minimum 80 hours per year.
Microsoft M365 Support Engineer employer: 3004 Avanade UK Limited Company
As a Microsoft 365 Support Engineer in Reading, you will join a dynamic team that values collaboration and continuous learning. Our commitment to employee growth is evident through dedicated career advisors and extensive training opportunities, including paid certifications. Working with us means being part of a prestigious organisation recognised as Microsoft's Global Alliance Partner of the Year for 20 consecutive years, ensuring you have access to cutting-edge resources and a supportive work culture.
Contact Details:
3004 Avanade UK Limited Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft M365 Support Engineer
✨Join the IT Consultancy Buzz
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We think you need these skills to ace Microsoft M365 Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at 3004 Avanade UK Limited Company.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at 3004 Avanade UK Limited Company. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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How to prepare for a job interview at 3004 Avanade UK Limited Company
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
