At a Glance
- Tasks: Manage and grow customer relationships within the Microsoft Cloud Solution Provider portfolio.
- Company: Join Avanade, a leader in Microsoft cloud solutions with a focus on customer success.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Dynamic role with a focus on collaboration and innovation in a supportive environment.
- Why this job: Be the key partner for customers, driving their success and satisfaction with Microsoft cloud services.
- Qualifications: 3+ years in customer success or account management, with strong Microsoft cloud knowledge.
The predicted salary is between 50000 - 65000 £ per year.
Avanade seeks a Microsoft Customer Success Manager (CSM) to manage and grow customer relationships within the Microsoft Cloud Solution Provider portfolio. This role is focused on driving customer adoption, satisfaction, retention, and expansion across Microsoft cloud services, while acting as the high‑touch, post‑sale success partner for CSP customers.
Responsibilities
- Serve as a point of contact for CSP customers post‑sale.
- Assist with onboarding, adoption, and ongoing success across Microsoft cloud services.
- Develop and execute customer success plans aligned to business outcomes.
- Monitor customer health, usage, and satisfaction to proactively address risks.
- Identify upsell, cross‑sell, and renewal opportunities in collaboration with sales teams.
- Coordinate support, escalation, and issue resolution across Avanade and Microsoft.
- Conduct regular customer reviews to demonstrate value and progress against goals.
- Advocate for the customer internally, ensuring alignment across delivery and support teams.
- Maintain accurate customer data, success metrics, and forecasting.
- Support renewals and retention efforts within the CSP lifecycle.
Key Performance Indicators
- Increase CSP recurring revenue.
- Maintain 75%+ CSP renewal attainment.
- Unlock licensing opportunities.
- Conduct quarterly customer education – workshops and webinars.
Qualifications
- 3+ years experience in customer success, account management, or service delivery.
- Experience managing Microsoft CSP customers and cloud subscriptions.
- Strong understanding of Microsoft cloud platforms (Azure, M365, Dynamics preferred).
- Proven ability to manage customer relationships and drive adoption outcomes.
- Experience working in a services or managed services environment.
- Strong communication, presentation, and stakeholder management skills.
- Ability to collaborate across sales, technical, and operations teams.
- Experience using customer success metrics and health indicators.
Education, Certifications, and Experience
- Microsoft Licensing Certifications – must maintain Microsoft Cloud Certification.
- 3+ years experience managing Microsoft CSP customers and cloud subscriptions.
Microsoft Customer Success Manager – CSP employer: 3004 Avanade UK Limited Company
Avanade is an exceptional employer that prioritises employee growth and development, particularly for the Microsoft Customer Success Manager role. With a strong focus on fostering a collaborative work culture, employees benefit from ongoing training opportunities, access to cutting-edge technology, and a supportive environment that encourages innovation and customer advocacy. Located in a vibrant tech hub, Avanade offers unique advantages such as networking with industry leaders and participating in impactful projects that drive customer success in the Microsoft Cloud ecosystem.
Contact Details:
3004 Avanade UK Limited Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft Customer Success Manager – CSP
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Avanade on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Microsoft cloud services and be ready to discuss how we can drive customer success. Show them we’re not just familiar with the tech, but passionate about it!
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with us. This will help us articulate our experience in customer success and how we can manage relationships effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the team!
We think you need these skills to ace Microsoft Customer Success Manager – CSP
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Microsoft Customer Success Manager role. Highlight your experience with Microsoft cloud services and customer success metrics, as this will show us you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your impact! Use specific examples of how you've driven customer adoption or satisfaction in previous roles. Numbers and results speak volumes!
Be Authentic:Let your personality shine through in your application. We value genuine passion for customer success and collaboration, so don’t be afraid to share your story and what motivates you in this field.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at 3004 Avanade UK Limited Company
✨Know Your Microsoft Cloud Stuff
Make sure you brush up on your knowledge of Microsoft cloud platforms like Azure, M365, and Dynamics. Being able to discuss these in detail will show that you're not just familiar with the products but can also drive customer adoption effectively.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships or driven adoption outcomes. This will help demonstrate your ability to align customer success plans with business objectives.
✨Be Ready to Discuss Metrics
Familiarise yourself with customer success metrics and health indicators. Be prepared to talk about how you've used these in previous roles to monitor customer satisfaction and proactively address risks.
✨Practice Your Communication Skills
Since this role involves a lot of stakeholder management, practice articulating your thoughts clearly and confidently. You might even want to conduct mock interviews with friends to refine your presentation skills.
