At a Glance
- Tasks: Manage and grow customer relationships within the Microsoft Cloud Solution Provider portfolio.
- Company: Join Avanade, a leader in Microsoft cloud solutions with a focus on customer success.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Dynamic role with a focus on collaboration and customer advocacy.
- Why this job: Be the key partner for customers, driving their success with innovative Microsoft cloud services.
- Qualifications: 3+ years in customer success or account management, with strong Microsoft cloud knowledge.
The predicted salary is between 50000 - 65000 £ per year.
Avanade seeks a Microsoft Customer Success Manager (CSM) to manage and grow customer relationships within the Microsoft Cloud Solution Provider portfolio. This role is focused on driving customer adoption, satisfaction, retention, and expansion across Microsoft cloud services, while acting as the high‑touch, post‑sale success partner for CSP customers.
Responsibilities
- Serve as a point of contact for CSP customers post‑sale.
- Assist with onboarding, adoption, and ongoing success across Microsoft cloud services.
- Develop and execute customer success plans aligned to business outcomes.
- Monitor customer health, usage, and satisfaction to proactively address risks.
- Identify upsell, cross‑sell, and renewal opportunities in collaboration with sales teams.
- Coordinate support, escalation, and issue resolution across Avanade and Microsoft.
- Conduct regular customer reviews to demonstrate value and progress against goals.
- Advocate for the customer internally, ensuring alignment across delivery and support teams.
- Maintain accurate customer data, success metrics, and forecasting.
- Support renewals and retention efforts within the CSP lifecycle.
Key Performance Indicators
- Increase CSP recurring revenue.
- Maintain 75%+ CSP renewal attainment.
- Unlock licensing opportunities.
- Conduct quarterly customer education – workshops and webinars.
Qualifications
- 3+ years experience in customer success, account management, or service delivery.
- Experience managing Microsoft CSP customers and cloud subscriptions.
- Strong understanding of Microsoft cloud platforms (Azure, M365, Dynamics preferred).
- Proven ability to manage customer relationships and drive adoption outcomes.
- Experience working in a services or managed services environment.
- Strong communication, presentation, and stakeholder management skills.
- Ability to collaborate across sales, technical, and operations teams.
- Experience using customer success metrics and health indicators.
Education, Certifications, and Experience
- Microsoft Licensing Certifications – must maintain Microsoft Cloud Certification.
- 3+ years experience managing Microsoft CSP customers and cloud subscriptions.
Microsoft Customer Success Manager – CSP in London employer: 3004 Avanade UK Limited Company
Avanade is an exceptional employer that prioritises employee growth and development, particularly for the Microsoft Customer Success Manager role. With a strong focus on fostering a collaborative work culture, employees benefit from ongoing training opportunities, access to cutting-edge technology, and a supportive environment that encourages innovation and customer advocacy. Located in a vibrant tech hub, Avanade offers unique advantages such as networking with industry leaders and participating in impactful projects that drive customer success in the Microsoft Cloud ecosystem.
Contact Details:
3004 Avanade UK Limited Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft Customer Success Manager – CSP in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its cloud services. We want you to show off your knowledge about Microsoft CSP and how you can drive customer success. Practice common interview questions and have your own questions ready!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Microsoft Customer Success Manager – CSP in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Microsoft Customer Success Manager role. Highlight your experience with Microsoft cloud services and customer success metrics, as this will show us you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your impact! Use specific examples of how you've driven customer satisfaction or increased revenue in previous roles. Numbers speak volumes!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can build strong relationships with customers, so a bit of your unique voice can help us see how you'd fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at 3004 Avanade UK Limited Company
✨Know Your Microsoft Cloud Inside Out
Make sure you brush up on your knowledge of Microsoft cloud platforms like Azure, M365, and Dynamics. Being able to discuss these services confidently will show that you're not just familiar with the products but also understand how they can drive customer success.
✨Prepare Customer Success Stories
Think of specific examples from your past experience where you've successfully managed customer relationships or driven adoption outcomes. Be ready to share these stories during the interview to demonstrate your ability to deliver results and advocate for customers.
✨Understand the Role of a CSM
Familiarise yourself with the key responsibilities of a Customer Success Manager, especially in the context of CSP. Be prepared to discuss how you would approach onboarding, monitoring customer health, and identifying upsell opportunities, as these are crucial for the role.
✨Showcase Your Communication Skills
Since strong communication is vital for this position, practice articulating your thoughts clearly and concisely. You might be asked to present a customer success plan or discuss how you would handle a challenging customer situation, so being articulate will help you stand out.
