At a Glance
- Tasks: Gather business requirements and document solutions for Dynamics 365 CRM projects.
- Company: Join a dynamic UK sales team at the forefront of tech solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and career advancement.
- Why this job: Make a real impact by transforming technical insights into valuable business solutions.
- Qualifications: Bachelor’s degree and 3 years of experience in a business analyst role.
The predicted salary is between 45000 - 55000 £ per year.
As a Pre-Sales Solutions Specialist for Dynamics 365 Customer Engagement, you'll be integral to our UK sales team. You'll collaborate with account teams to design and position high-value solutions for finance and/or supply‑chain challenges, turning your technical depth into clear business solutions with tangible value‑driven outcomes.
Key Responsibilities
- Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.
- Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.
- Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.
- Cross-Team Interaction: Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements.
- Systems Alignment: Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration.
- JIRA Triage: Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity.
- Stakeholder Communication: Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.
Qualifications
- Bachelor’s degree in business administration, Information Systems, or a related field.
- Minimum 3 years of experience in a business analyst role or related position.
- Strong analytical, problem‑solving, and communication skills.
- Ability to work independently and within a team environment.
- Microsoft Dynamics Functional Knowledge: Proficiency in Microsoft Dynamics 365, particularly in one of the following areas: Retail Customer Leads, Service Requests, Business Requirements Gathering.
Good to Have
- MSD Environment Knowledge: Familiarity with the Microsoft Dynamics365 environment.
- Banking Experience: Previous experience working in the banking sector.
Functional Business Analyst, MS Dynamics 365 CRM in London employer: 3004 Avanade UK Limited Company
As a leading player in the UK market, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With a strong focus on professional development, we offer extensive training opportunities and career progression paths, ensuring that our team members can grow alongside the company. Our commitment to work-life balance and a supportive environment makes us an exceptional employer for those looking to make a meaningful impact in the field of business analysis.
Contact Details:
3004 Avanade UK Limited Company Recruitment Team
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We think this is how you could land Functional Business Analyst, MS Dynamics 365 CRM in London
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We think you need these skills to ace Functional Business Analyst, MS Dynamics 365 CRM in London
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