At a Glance
- Tasks: Gather business requirements and document functional specifications for Dynamics 365 CRM projects.
- Company: Join a dynamic UK sales team at the forefront of tech solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with cross-team interaction and excellent career advancement potential.
- Why this job: Make a real impact by designing high-value solutions for finance and supply-chain challenges.
- Qualifications: Bachelor’s degree and 3 years of experience in a business analyst role required.
The predicted salary is between 45000 - 55000 £ per year.
As a Pre-Sales Solutions Specialist for Dynamics 365 Customer Engagement, you'll be integral to our UK sales team. You'll collaborate with account teams to design and position high-value solutions for finance and/or supply‑chain challenges, turning your technical depth into clear business solutions with tangible value‑driven outcomes.
Key Responsibilities
- Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.
- Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.
- Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.
- Cross-Team Interaction: Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements.
- Systems Alignment: Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration.
- JIRA Triage: Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity.
- Stakeholder Communication: Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.
Qualifications
- Bachelor’s degree in business administration, Information Systems, or a related field.
- Minimum 3 years of experience in a business analyst role or related position.
- Strong analytical, problem‑solving, and communication skills.
- Ability to work independently and within a team environment.
- Microsoft Dynamics Functional Knowledge: Proficiency in Microsoft Dynamics 365, particularly in one of the following areas: Retail Customer Leads, Service Requests, Business Requirements Gathering.
Good to Have
- MSD Environment Knowledge: Familiarity with the Microsoft Dynamics365 environment.
- Banking Experience: Previous experience working in the banking sector.
Functional Business Analyst, MS Dynamics 365 CRM employer: 3004 Avanade UK Limited Company
As a leading employer in the UK, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With a strong focus on professional development, we offer extensive training opportunities and career progression paths, particularly for those in technical roles like the Functional Business Analyst. Our commitment to work-life balance and a supportive team environment makes us an excellent choice for individuals seeking meaningful and rewarding employment in the dynamic field of Microsoft Dynamics 365 CRM.
Contact Details:
3004 Avanade UK Limited Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Functional Business Analyst, MS Dynamics 365 CRM
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your experience with Dynamics 365 CRM. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 3
Prepare for the interview by brushing up on common questions related to business analysis and Dynamics 365. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Functional Business Analyst, MS Dynamics 365 CRM
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Functional Business Analyst. Highlight your experience with Dynamics 365 CRM and any relevant projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to business requirements gathering and stakeholder communication, as these are key for us.
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise in Microsoft Dynamics 365. We’re looking for someone who can turn complex technical details into clear business solutions, so make sure to demonstrate this in your application.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 3004 Avanade UK Limited Company
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365, especially in areas like retail customer leads and service requests. Be ready to discuss how you've applied this knowledge in past roles, as it will show your technical depth and ability to turn complex concepts into clear business solutions.
✨Master the Art of Requirements Gathering
Prepare to demonstrate your skills in gathering and documenting business requirements. Think of examples where you've successfully collaborated with stakeholders to capture their needs. This will highlight your analytical and problem-solving abilities, which are crucial for the role.
✨Showcase Your Communication Skills
Since you'll be facilitating communication between various teams, practice articulating your thoughts clearly and concisely. Consider preparing a few scenarios where you've effectively communicated project objectives or resolved misunderstandings among stakeholders.
✨Familiarise Yourself with JIRA
If you have experience managing JIRA tickets, be ready to discuss your approach to prioritising tasks and assigning them based on complexity. If you're not familiar with JIRA, do a bit of research beforehand so you can speak confidently about how you would handle ticket triage in this role.
