At a Glance
- Tasks: Design and implement Dynamics 365 CE solutions, optimising workflows and data management.
- Company: Join Avanade, a leader in tech consulting with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship and continuous learning opportunities.
- Why this job: Make a real impact by transforming client businesses with cutting-edge CRM solutions.
- Qualifications: Experience with Dynamics 365 CE and strong communication skills are essential.
The predicted salary is between 55000 - 70000 £ per year.
Avanade seeks a Dynamics 365 Customer Engagement (CE) Functional Consultant who will design, develop, and implement CE solutions for clients, collaborating closely with stakeholders and cross‑functional teams to deliver business value.
Responsibilities
- Solution Design & Configuration: Design and configure Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.) to meet client requirements and optimise workflows, data management, and reporting.
- Client Engagement: Collaborate with stakeholders to gather requirements, analyse business processes, and translate them into functional solutions.
- Technical Leadership: Provide guidance and mentoring to junior consultants and developers on best practices.
- Customisation & Integration: Customise Dynamics 365 CE for client‑specific processes, including entities, fields, workflows, and forms; work with technical teams to integrate CE with other business applications, such as ERP, marketing, and service platforms.
- Client Advisory & Best Practices: Act as the primary functional advisor, offering expertise on Dynamics 365 CE best practices, industry standards, and platform optimisation.
- Governance & Security: Implement data governance, security roles, and compliance policies across environments.
- Training & Enablement: Conduct workshops, training sessions, and knowledge transfers for client teams or internal staff.
- Continuous Improvement: Stay up to date with Microsoft’s roadmap, new features, and industry trends to advise clients strategically.
- Documentation & Reporting: Document functional specifications, configuration settings, and system changes; prepare regular project status reports and communicate progress to internal teams and clients.
- Collaboration with Cross‑functional Teams: Work closely with developers, system administrators, and project managers to ensure successful solution delivery; participate in project planning and progress meetings.
Skills & Experience
- Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service, etc.).
- Hands‑on experience customizing Dynamics 365 CE, including entity, form, view, workflow, and dashboard configuration.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to non‑technical stakeholders.
- Ability to work directly with business stakeholders to deliver functional solutions and best practices.
- Strong understanding of CRM principles and customer engagement processes.
- Experience in writing functional specifications and process documentation.
- Familiarity with Power Platform components (Power Apps, Power Automate) to extend CE.
- Appreciation of solution management, ALM, and DevOps practices.
- Microsoft Certifications (e.g., MB-210, MB-230, PL-200).
D365 CRM Functional Consultant in Birmingham employer: 3004 Avanade UK Limited Company
Avanade is an exceptional employer that fosters a collaborative and innovative work culture, where D365 CRM Functional Consultants can thrive. With a strong emphasis on employee growth, we offer extensive training opportunities, mentorship from industry leaders, and the chance to work on cutting-edge projects that deliver real business value. Located in a vibrant city, our team enjoys a dynamic environment that encourages creativity and professional development, making Avanade a truly rewarding place to advance your career.
Contact Details:
3004 Avanade UK Limited Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land D365 CRM Functional Consultant in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that D365 CRM Functional Consultant role.
✨Tip Number 2
Show off your skills in real-time! Consider setting up a demo of your Dynamics 365 CE expertise. We can help you create a mini-project that showcases your ability to design and configure solutions, making you stand out to potential employers.
✨Tip Number 3
Prepare for those interviews by brushing up on your communication skills. We suggest practising how to explain complex technical concepts in simple terms. This will help you connect with non-technical stakeholders during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace D365 CRM Functional Consultant in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the D365 CRM Functional Consultant role. Highlight your experience with Dynamics 365 CE modules and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills:Since you'll be collaborating with stakeholders, it's crucial to demonstrate your communication skills in your application. Use clear and concise language to explain your past experiences and how you can translate complex concepts into functional solutions.
Highlight Technical Expertise:Don't forget to showcase your hands-on experience with customising Dynamics 365 CE. Mention specific modules you've worked on and any technical leadership roles you've taken. This will help us see your fit for the position right away!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 3004 Avanade UK Limited Company
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Customer Engagement modules. Be ready to discuss how you've designed and configured these modules in the past, and think of specific examples where you've optimised workflows or improved data management.
✨Engage with Stakeholders
Prepare to talk about your experience collaborating with stakeholders. Think of instances where you've gathered requirements and translated them into functional solutions. Show that you can communicate complex concepts clearly to non-technical folks.
✨Showcase Your Technical Leadership
If you've mentored junior consultants or developers, be sure to highlight this experience. Discuss best practices you've shared and how you've guided others in customising Dynamics 365 CE. This will demonstrate your leadership skills and technical expertise.
✨Stay Current with Industry Trends
Familiarise yourself with the latest features and updates from Microsoft’s roadmap. Be prepared to discuss how you can leverage these new tools to provide strategic advice to clients. Showing that you're proactive about continuous improvement will impress your interviewers.
