At a Glance
- Tasks: Plan and execute technical activities while resolving network issues for customers.
- Company: Join a leading tech firm in Portsmouth with a focus on innovation.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: On-site role with opportunities for knowledge sharing and professional development.
- Why this job: Make a real impact by enhancing customer networks and IT environments.
- Qualifications: Experience in networking and security, Cisco certifications preferred.
The predicted salary is between 40000 - 50000 £ per year.
Location: Portsmouth (On Site)
Competitive Salary & Package (Dependent on Experience)
Career Level: Specialist / Associate Manager
Flexibility and mobility required. Only British nationals. BPSS and SC security clearance required – 5 years continuous UK address history.
Key Responsibilities
- Plan and execute in depth technical activity.
- Influence the direction of activities/plans, providing technical insight and guidance to others.
- Investigate and resolve issues on customer’s network and IT environment using agreed troubleshooting methodologies.
- Manage network support cases to enable fast resolution that meets or exceeds customer expectations.
- Accurately record all cases using the company’s ticket management tool and close them within agreed timeframes.
- Use the central document repository to share knowledge and enable best practice across the team.
- Support and take ownership of ad‑hoc projects to develop the capabilities of the Ideal Service Centre.
- Support the wider team with knowledge sharing via knowledge base communications (emails, how‑to guides, etc.) and participation at team meetings.
- Participate in on‑call and shift rota; this is an onsite delivery‑based role.
Qualifications
- BPSS and SC security clearance; 5 years continuous UK address history.
- Experience in information security/technology with a focus on networking.
- Cisco switching & wireless, Cisco Security including ASA firewalls and ISE.
- Cisco certification, e.g., CCNP or multiple CCNA across network technologies/areas.
- Proven experience in incident management, service request management, and problem solving.
- Experience using ticketing systems and monitoring/management tools.
- Strong communication skills and ability to build client relationships.
- Ability to deliver against deadlines and agreed SLA targets.
- Ownership mindset – see issues or tasks through to completion.
Set Yourself Apart
- ITIL qualification desirable.
- Full clean driving licence preferable.
- Palo Alto experience.
- Checkpoint experience.
- Firewall orchestration.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.
Network Ops Engineer employer: 3003 Accenture (UK) Limited Company
As a Network Ops Engineer in Portsmouth, you will join a dynamic team that values technical expertise and fosters a collaborative work culture. The company offers competitive salaries, comprehensive benefits, and ample opportunities for professional growth, ensuring that employees are well-supported in their career development. With a commitment to diversity and inclusion, this employer stands out as an excellent choice for those seeking meaningful and rewarding employment in the technology sector.
Contact Details:
3003 Accenture (UK) Limited Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Network Ops Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in Portsmouth to connect with potential employers and fellow engineers. Don’t be shy – introduce yourself and share your passion for networking!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source initiatives that highlight your expertise in Cisco technologies. This not only boosts your portfolio but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for the interview like it’s a big game! Research the company, understand their network challenges, and come armed with solutions. We want to see how you can influence their plans with your technical insight.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Network Ops Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in networking and information security. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Showcase Your Skills:Don’t just list your qualifications; give us examples of how you've used them in real situations. Whether it’s troubleshooting a network issue or managing a support case, we want to see your problem-solving skills in action.
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point about why you’re a great fit for the Network Ops Engineer role without fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at 3003 Accenture (UK) Limited Company
✨Know Your Tech Inside Out
Make sure you brush up on your networking knowledge, especially around Cisco technologies like switching, wireless, and security. Be ready to discuss your experience with ASA firewalls and ISE, as well as any relevant certifications like CCNP or CCNA.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled network issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to manage incidents and meet SLAs effectively.
✨Demonstrate Your Communication Skills
Since building client relationships is key, practice explaining complex technical concepts in simple terms. Think about how you can convey your ideas clearly and concisely, both in person and through written communication.
✨Be Ready for On-Call Scenarios
Understand the demands of an onsite delivery role and be prepared to discuss your availability for on-call duties. Show that you have an ownership mindset by sharing how you’ve taken responsibility for projects or tasks in previous roles.
