At a Glance
- Tasks: Lead transformative projects in service management and cloud solutions for diverse clients.
- Company: Join Accenture, a global leader in professional services with a culture of innovation.
- Benefits: Enjoy a competitive salary, extensive benefits, and opportunities for personal growth.
- Other info: Be part of a dynamic team focused on creating lasting value for clients and communities.
- Why this job: Make a real impact by helping organisations navigate their digital transformation journeys.
- Qualifications: ITIL certifications and experience in service management tools like ServiceNow are essential.
The predicted salary is between 63000 - 77000 £ per year.
Location: London/Manchester
Salary: Competitive salary and package dependent on experience
Career Level: Specialist or Associate Manager
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.
Accenture’s End user experience and Service Management group consists of leading professionals who combine business and industry knowledge with technology expertise, to deliver solutions for implementing an engaged and connected workplace. Our services revolve around the Cloud and SaaS, transitioning clients mobile, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures.
Responsibilities:
- Play a key role throughout the Service Management lifecycle; from developing a Strategy to Designing solutions, Delivering outcomes, and continual improvement.
- Use strong business analytical skills to synthesise client issues into key challenges which need addressing.
- Provide capabilities for assessing and selecting commercial off-the-shelf service management tools and products.
- Create a roadmap for Service Maturity, Transformation, and Improvement while bringing the client along the journey.
- Gather requirements and provide guidance on how to design and develop service management as a strategic asset.
- Design of a Service Catalogue to enable IT to communicate effectively with the Business.
- Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects.
- Process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design.
- Utilise Project Management experience to deliver, manage and track deliverables and projects.
- Lead and participate in solution delivery following common methodologies including Agile, waterfall, Dev/Ops.
- Enable client business outcomes through delivery of change such as cost reduction, operational effectiveness and embedding change and cultural adoption.
Skills & Qualifications:
- ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable)
- Proven experience in designing, implementing and managing SIAM
- Proven ITSM tooling implementation experience, such as ServiceNow, BMC Helix, or equivalent ITSM tools
- Proven experience in designing, implementing and managing a CMDB
- Supporting customers through Transformation journeys (i.e. Journey to Cloud)
- Experience with large-scale transformation and managed service solutioning, with associated estimating and sales processes
- Experience with designing infrastructure managed services, including service desk solutions
- Exceptional communication and presentation skills covering both technical and business concepts
- Strong stakeholder management and communication skills
- Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience and Generative AI.
- Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsory
Benefits:
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package.
Service Management Consultant - Specialist / Associate Manager in London employer: 3003 Accenture (UK) Limited Company
Accenture is an exceptional employer, offering a vibrant work culture in London that champions innovation, diversity, and personal growth. Employees benefit from competitive salaries, generous leave policies, and comprehensive health and wellbeing support, all while working collaboratively to drive impactful change for clients. With a strong commitment to career development and a focus on creating 360° value, Accenture empowers its team members to thrive both professionally and personally.
Contact Details:
3003 Accenture (UK) Limited Company Recruitment Team
