At a Glance
- Tasks: Design and build AI-driven customer experiences that transform service delivery.
- Company: Join Accenture Song, the world's largest tech-powered creative group.
- Benefits: Access to training, a global network, and a vibrant work environment.
- Other info: Opportunities for growth and skill development in a dynamic team.
- Why this job: Make a real impact by reinventing customer service with cutting-edge technology.
- Qualifications: Experience in customer experience strategy and engineering.
The predicted salary is between 60000 - 80000 £ per year.
Overview
AI CX Delivery Consultant, Song Service CL9 - Consultant London, Manchester, Edinburgh.
We are Accenture Song, the world's largest tech-powered creative group.
For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients.
As an AI CX Delivery Consultant in Accenture Song Service, you will design and build agentic experiences to production, working at the intersection of CX strategy and engineering to deliver AI systems that work.
Our mission is to help our clients deliver exceptional human and agentic experiences that deliver simplicity, cost transformation, and an engine for growth.
Every interaction is a moment to resolve, deepen trust, build loyalty, and demonstrate the brand promise when it counts most.
If you're looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you.
As a team The Service practice sits within Accenture Song.
Our vision is to deliver iconic client outcomes.
A shared purpose for our people; to grow, to build new skills, and do our best work.
We focus on: Reinventing customer service across physical, digital/app-based and AI-powered channels; Data-driven transformation across service to reduce cost and drive growth; Designing future-ready service models, enabled by platforms, data and automation; Embedding Gen AI, intelligent automation and decisioning into customer service journeys and operations; Supporting clients to define a customer-first mindset, helping them shape their business and operating models; Delivering measurable business outcomes, not just great experiences.
We work across the full lifecycle: from ambition and vision, through design and experimentation, to scaled delivery and adoption.
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Contact Details:
3003 Accenture (UK) Limited Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land AI Delivery Consultant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 3003 Accenture (UK) Limited Company. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 3003 Accenture (UK) Limited Company before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace AI Delivery Consultant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 3003 Accenture (UK) Limited Company:Your cover letter is your chance to shine! Tell us why you want to work at 3003 Accenture (UK) Limited Company specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 3003 Accenture (UK) Limited Company!
How to prepare for a job interview at 3003 Accenture (UK) Limited Company
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
