At a Glance
- Tasks: Lead and develop a high-performing Service Operations team across multiple locations.
- Company: Rapidly growing technical services organisation with ambitious growth plans.
- Benefits: Competitive salary, performance bonus, private healthcare, and generous holiday allowance.
- Other info: Be part of the Senior Leadership Team and influence the future of the business.
- Why this job: Join a dynamic team and drive transformation in a high-growth environment.
- Qualifications: Experience in service operations leadership and operational transformation.
The predicted salary is between 65000 - 75000 £ per year.
The Opportunity
300 North are recruiting for a Head of Service Operations on behalf of a rapidly growing technical services organisation operating across Hard FM, M&E and specialist engineering services. The business is pursuing an ambitious growth strategy.
The Role
Reporting into the Chief Support Officer and forming part of the wider Senior Leadership Team, you will lead a team of Account Team Leads and Service Coordinators across multiple locations. You will be responsible for:
- Leading and developing a high-performing Service Operations function.
- Standardising processes and operating procedures across multiple businesses.
- Driving service excellence through KPI management and performance reporting.
- Partnering with technology and AI teams to introduce automation and operational efficiencies.
- Supporting the integration of newly acquired businesses into the group operating model.
- Improving customer and engineer experience across all service interactions.
- Building scalable processes capable of supporting significant future growth.
- Driving continuous improvement, accountability and operational consistency.
About You
We are keen to speak with individuals who can demonstrate:
- Experience leading a service desk, helpdesk, field service coordination or service operations function.
- Proven success delivering operational transformation and process improvement.
- Strong leadership experience across multi-site teams.
- Experience with CAFM, FSM or service management platforms such as SimPro, Job logic, BigChange or similar.
- A data-driven approach to performance management and operational excellence.
- Excellent stakeholder management and communication skills.
- The ability to lead change and drive adoption of new systems, processes and technologies.
Desirable Background
- Facilities Management
- Building Services
- M&E Contracting
- Technical Services
- Compliance-led service environments
Package & Benefits
- Base salary: £65,000 - £75,000
- Performance bonus: 10%-20% of basic salary
- 25 days + 8 days bank holidays
- Private healthcare cover
- NatWest Cushon pension scheme
- Senior Leadership Team membership with genuine influence across the wider business
- Opportunity to play a key role in a high-growth organisation undergoing significant transformation
Apply
If you are an experienced Service Operations leader looking for an opportunity to build, transform and scale a national service function within a growing technical services organisation, we'd love to hear from you.
Head Of Service Operations - Facilities in Kent employer: 300 North
Join a rapidly growing technical services organisation in Dartford, Kent, where you will lead a high-performing Service Operations team and play a pivotal role in driving operational excellence and transformation. With a competitive salary, performance bonuses, and comprehensive benefits including private healthcare and a robust pension scheme, this company fosters a culture of continuous improvement and innovation. As part of the Senior Leadership Team, you will have the opportunity to influence significant growth and enhance both customer and engineer experiences across multiple locations.
