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For Companies At a Glance
- Tasks: Lead service delivery and drive operational excellence in a dynamic facilities management environment.
- Company: Growing facilities management organisation focused on performance-driven contracts.
- Benefits: Competitive salary, supportive environment, and long-term progression opportunities.
- Why this job: Take ownership of key contracts and make a real impact on performance and profitability.
- Qualifications: Proven experience in senior FM roles and strong background in PFI/PPP contracts.
- Other info: High visibility role with opportunities for leadership and stakeholder engagement.
The predicted salary is between 75000 - 75000 £ per year.
We are partnering with a growing facilities management organisation operating within a complex performance-driven PFI contract environment. Due to a need to strengthen commercial control, contractor performance, and operational delivery, they are looking to appoint a Head of Service Delivery to take ownership of a key contract. This is a high-impact leadership role where you will play a critical part in improving supplier performance, enhancing governance, and driving operational excellence.
Summary:
- Location: North West
- Salary: £75,000 plus package
- PFI/PPP experience required
- Facilities Management Opportunity
- Opportunity to take ownership of a key contract and drive real change
- High visibility role with direct impact on performance and profitability
- Supportive and evolving business environment
- Long-term progression opportunities
The Role
This role sits at the centre of operations, procurement, and performance management. You will be responsible for ensuring services are delivered effectively, compliantly, and commercially.
Key areas of focus include:
- Service Delivery & Operations
- Lead delivery across planned and reactive maintenance
- Ensure compliance with contractual KPIs and SLAs
- Drive continuous improvement across service performance
- CAFM & Reporting
- Oversee CAFM system performance and data integrity
- Ensure accurate asset information and reporting capability
- Lead the production and quality of monthly performance reporting
- Contractor & Procurement Management
- Review and optimise the current subcontractor base
- Strengthen procurement processes and governance
- Drive improved supplier performance, accountability, and value for money
- Implement strategies to reduce cost leakage and improve commercial outcomes
- Commercial & Financial Oversight
- Manage budgets across maintenance and lifecycle activities
- Monitor spend, identify risks, and implement corrective actions
- Lead cost-saving and efficiency initiatives
- Planned Maintenance & Lifecycle
- Oversee annual maintenance planning and delivery
- Ensure lifecycle programmes align with asset condition and contractual requirements
- Monitor delivery against programme, budget, and compliance targets
- Leadership & Stakeholder Management
- Lead and develop internal teams across helpdesk, compliance, and procurement
- Act as a senior point of contact for client and stakeholder engagement
- Manage escalations and maintain strong working relationships
Qualifications/Requirements
We are looking for a commercially minded FM leader who can bring structure, control, and accountability into a complex environment.
- Proven experience in a senior FM / service delivery leadership role
- Strong background within PFI/PPP contracts – Essential
- PFI healthcare – advantage
- Experience managing subcontractors and improving supplier performance
- Demonstrated ability to control costs and drive commercial improvements
- Good understanding of CAFM systems and operational reporting
- Strong stakeholder management and communication skills
Apply or email: (url removed)
Head of Service Delivery in Warrington employer: 300 North Limited
Contact Detail:
300 North Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those with PFI/PPP experience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges. Show them you’re not just another candidate; you’re someone who understands their business and is ready to drive operational excellence.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've improved supplier performance or managed budgets effectively. We want to hear how you’ve made a real impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Service Delivery in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Service Delivery role. Highlight your experience with PFI/PPP contracts and any relevant facilities management achievements. We want to see how your background aligns with the key areas of focus in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this high-impact leadership role. Share specific examples of how you've improved supplier performance or driven operational excellence in previous positions.
Showcase Your Leadership Skills: Since this role involves leading teams and managing stakeholders, make sure to highlight your leadership experience. We want to know how you've developed teams and maintained strong relationships with clients and stakeholders in the past.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at 300 North Limited
✨Know Your PFI Inside Out
Make sure you brush up on your knowledge of PFI and PPP contracts. Be ready to discuss specific examples from your past experience where you've successfully managed these types of contracts, especially in facilities management. This will show that you understand the complexities of the role.
✨Demonstrate Leadership Skills
Prepare to share instances where you've led teams effectively. Highlight how you've developed internal teams and managed stakeholder relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Showcase Your Commercial Acumen
Be ready to discuss how you've controlled costs and driven commercial improvements in previous roles. Bring examples of cost-saving initiatives you've implemented and how they positively impacted the bottom line. This will demonstrate your ability to manage budgets and improve profitability.
✨Familiarise Yourself with CAFM Systems
Since the role involves overseeing CAFM system performance, ensure you can talk about your experience with these systems. Discuss how you've used data for reporting and performance management, and be prepared to suggest ways to enhance data integrity and reporting capabilities.