At a Glance
- Tasks: Lead service delivery across multiple sites, ensuring compliance and performance excellence.
- Company: Dynamic organisation focused on facilities management in Stoke-on-Trent.
- Benefits: Attractive salary, car allowance, generous holiday, and comprehensive health benefits.
- Other info: Opportunity for career progression and continuous improvement initiatives.
- Why this job: Make a real impact in facilities management while developing your career.
- Qualifications: Experience in PFI Facilities Management and strong stakeholder management skills.
The predicted salary is between 48000 - 50000 £ per year.
Location: Stoke-on-Trent (3 sites)
Salary & Benefits:
- £48,000 - £50,000 basic salary
- £6,000 car allowance or hybrid/electric vehicle options
- 26 days holiday + bank holidays
- 6.5% employer pension contribution
- Private healthcare options
- Company sick pay scheme
- Enhanced family leave benefits
- Virtual GP & wellbeing support
- Training, development & career progression opportunities
- Comprehensive health & wellbeing package
Responsibilities:
- Full responsibility for hard and soft FM service delivery across 3 PFI sites in Stoke-on-Trent
- Managing on-site teams including Facilities Support staff, cleaning teams and subcontractors
- Overseeing statutory compliance, health & safety, and contractor management across the sites
- Managing KPI and SLA performance to ensure contractual obligations are achieved and penalties avoided
- Managing reactive maintenance, PPMs, lifecycle and additional works
- Monitoring contract budgets, recharges and commercial performance
- Producing monthly operational and performance reports
- Building and maintaining strong relationships with clients, SPV representatives and stakeholders
- Leading regular site inspections, audits and compliance reviews
- Managing complaints, incidents and service improvement plans
- Supporting continuous improvement initiatives across the contract
- Attending client, partner and stakeholder meetings
Qualifications:
- Previous experience within a PFI Facilities Management environment (essential)
- Experience managing both hard and soft services
- Strong commercial awareness and understanding of contract performance
- Experience managing KPIs, SLAs and budgets
- Excellent stakeholder and relationship management skills
- Healthcare, education or public sector FM experience preferred
- Strong knowledge of health & safety and statutory compliance
- Experience managing subcontractors and direct reports
- Excellent organisational and communication skills
- Full UK driving licence
The role will require an enhanced DBS check.
PFI Service Delivery Manager in Street employer: 300 North Limited
As a PFI Service Delivery Manager in Stoke-on-Trent, you will join a forward-thinking company that prioritises employee wellbeing and professional growth. With a competitive salary, generous holiday allowance, and comprehensive health benefits, the company fosters a supportive work culture that encourages continuous development and career progression. The opportunity to manage diverse teams across multiple sites not only enhances your leadership skills but also allows you to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land PFI Service Delivery Manager in Street
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector, especially those with PFI experience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its PFI projects. Show us you know your stuff by discussing how you can improve service delivery and compliance based on their current operations.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing that PFI Service Delivery Manager role. We love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace PFI Service Delivery Manager in Street
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the PFI Service Delivery Manager role. Highlight your experience in managing hard and soft FM services, as well as your understanding of KPIs and SLAs. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the responsibilities listed in the job description. We love seeing genuine enthusiasm for the position!
Showcase Your Achievements:Don’t just list your duties; showcase your achievements! Use numbers and examples to demonstrate how you’ve successfully managed teams, improved service delivery, or met compliance standards. This helps us see the impact you've made in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 300 North Limited
✨Know Your PFI Inside Out
Make sure you understand the ins and outs of PFI (Private Finance Initiative) and how it relates to Facilities Management. Brush up on your knowledge about hard and soft services, as well as compliance regulations. This will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll be leading teams across multiple sites. Prepare examples of how you've successfully managed teams in the past, particularly in challenging situations. Highlight your ability to build strong relationships with clients and stakeholders, as this is crucial for the role.
✨Be Ready to Discuss KPIs and Budgets
Since managing KPIs, SLAs, and budgets is a key part of the job, come prepared with specific examples of how you've achieved targets in previous roles. Be ready to discuss how you monitor performance and ensure compliance, as this will demonstrate your commercial awareness and understanding of contract performance.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
