At a Glance
- Tasks: Lead service delivery across 3 sites, managing teams and ensuring compliance.
- Company: Dynamic organisation focused on facilities management with a commitment to excellence.
- Benefits: Competitive salary, car allowance, generous holiday, and private healthcare options.
- Other info: Opportunities for training, development, and career progression in a supportive environment.
- Why this job: Make a real impact in facilities management while developing your career.
- Qualifications: Experience in PFI FM, strong management skills, and a full UK driving licence.
The predicted salary is between 48000 - 50000 £ per year.
Location: Stoke-on-Trent (3 sites)
Salary & Benefits:
- £48,000 - £50,000 basic salary
- £6,000 car allowance or hybrid/electric vehicle options
- 26 days holiday + bank holidays
- 6.5% employer pension contribution
- Private healthcare options
- Company sick pay scheme
- Enhanced family leave benefits
- Virtual GP & wellbeing support
- Training, development & career progression opportunities
- Comprehensive health & wellbeing package
Responsibilities:
- Full responsibility for hard and soft FM service delivery across 3 PFI sites in Stoke-on-Trent
- Managing on-site teams including Facilities Support staff, cleaning teams and subcontractors
- Overseeing statutory compliance, health & safety, and contractor management across the sites
- Managing KPI and SLA performance to ensure contractual obligations are achieved and penalties avoided
- Managing reactive maintenance, PPMs, lifecycle and additional works
- Monitoring contract budgets, recharges and commercial performance
- Producing monthly operational and performance reports
- Building and maintaining strong relationships with clients, SPV representatives and stakeholders
- Leading regular site inspections, audits and compliance reviews
- Managing complaints, incidents and service improvement plans
- Supporting continuous improvement initiatives across the contract
- Attending client, partner and stakeholder meetings
Qualifications:
- Previous experience within a PFI Facilities Management environment (essential)
- Experience managing both hard and soft services
- Strong commercial awareness and understanding of contract performance
- Experience managing KPIs, SLAs and budgets
- Excellent stakeholder and relationship management skills
- Healthcare, education or public sector FM experience preferred
- Strong knowledge of health & safety and statutory compliance
- Experience managing subcontractors and direct reports
- Excellent organisational and communication skills
- Full UK driving licence
The role will require an enhanced DBS check.
PFI FM Service Delivery Manager – 3-Site Ops | Car Allowance in Street employer: 300 North Limited
As a PFI FM Service Delivery Manager in Stoke-on-Trent, you will join a company that prioritises employee wellbeing and professional growth. With a competitive salary, generous holiday allowance, and comprehensive health benefits, the work culture fosters collaboration and continuous improvement, ensuring you thrive in your role while managing diverse teams across multiple sites. The company is committed to supporting your career progression through training opportunities and a strong focus on compliance and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land PFI FM Service Delivery Manager – 3-Site Ops | Car Allowance in Street
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector, especially those with PFI experience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they align with your experience in managing hard and soft services. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your achievements! When discussing your past roles, highlight specific KPIs and SLAs you’ve managed successfully. Use numbers to back up your claims – it’s all about demonstrating your impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace PFI FM Service Delivery Manager – 3-Site Ops | Car Allowance in Street
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the PFI FM Service Delivery Manager role. Highlight your experience in managing hard and soft services, as well as any relevant KPIs and SLAs you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your previous PFI experience and how you’ve successfully managed teams and budgets. Let us know what makes you tick and why you want to join StudySmarter!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved service delivery or managed compliance effectively. We love seeing quantifiable results that demonstrate your impact in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at 300 North Limited
✨Know Your PFI Inside Out
Make sure you understand the ins and outs of PFI (Private Finance Initiative) and how it relates to facilities management. Brush up on your knowledge about hard and soft services, as well as statutory compliance. This will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll be leading teams across multiple sites. Prepare examples of how you've successfully managed teams in the past, particularly in challenging situations. Highlight your experience with stakeholder management and how you've built strong relationships in previous roles.
✨Be Ready for KPI and SLA Discussions
Since managing KPIs and SLAs is crucial for this role, come prepared with specific examples of how you've achieved or exceeded these metrics in your previous positions. Discuss any strategies you've implemented to improve performance and avoid penalties, as this will demonstrate your commercial awareness.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, and future projects. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
