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- Tasks: Lead operations and transform performance across diverse service lines in a growing business.
- Company: Dynamic FM and technical services company with a focus on innovation.
- Benefits: Competitive salary, car allowance, bonus, and healthcare insurance.
- Other info: Opportunity for significant career growth and influence in a thriving organisation.
- Why this job: Shape the future of operations and drive impactful change in a pivotal leadership role.
- Qualifications: Proven experience in senior operations leadership within technical FM or multi-disciplinary services.
Role: Director of Operations
Sector: Hard Services Maintenance Engineering Delivery
Location: North West - National Travel when required
Salary: £95k - £100k + car allowance + bonus
Benefits: Various such as healthcare insurance
The Opportunity: We are supporting a growing FM and technical services business, part of a wider group to appoint a Director of Operations. The organisation delivers services across a diverse commercial portfolio including education, high-rise residential, retail, advanced education, healthcare and critical sites. This is a pivotal senior leadership role with full operational accountability across multiple business units. The mandate is to transform operational performance, strengthen leadership capability, and scale the business.
Reporting directly to the MD, you will play a key role in shaping the operating model, delivery capability, and long-term growth strategy of the business. You will have full responsibility for the operational performance, profitability, and delivery capability of all service lines across the organisation. This includes leadership across:
- Facilities Management
- Projects & Small Works
- Reactive & Planned maintenance engineering
- Minor Works
- Helpdesk
You will lead and align multiple leaders. This is a role for a leader capable of operating strategically whilst remaining close to operational delivery. Operations is the product.
Performance, Profitability & Efficiency
- Full operational P&L ownership across all delivery functions
- Driving margin improvement, cost control, and productivity gains
- Improving engineering utilisation and operational efficiency
- Enhancing planning, scheduling, and resource allocation
- Delivering continuous improvement initiatives across all service lines
- Strengthening reporting, KPI visibility, and operational governance
Growth & Transformation
- Supporting business growth
- Leading mobilisation and integration of new contracts into operational delivery
- Expanding the Projects and Minor Works division as a strategic growth area
- Designing scalable operating models capable of supporting long-term growth
- Leading transformation initiatives including:
- Process standardisation
- Operational redesign
- Service improvement programmes
- Potential in-sourcing strategies
Compliance & Risk
- Ensuring full compliance across regulated and safety-critical environments including:
- Building Safety
- SFG20
Stakeholder & Client Leadership
- Acting as a senior operational leader across the business and wider group
- Building strong relationships with clients, stakeholders, and group leadership
- Supporting strategic client relationships alongside the Director of Client Services
- Ensuring operational delivery aligns with commercial and contractual commitments
What We're Looking For
- Proven experience at Director or senior Operations leadership level within technical FM or multi-disciplinary services
- Strong background across:
- Hard services FM
- Engineering
- Projects
- Infrastructure-led operational environments
Please apply to Joe Firth @ 300 North for more info.
Director of Operations in Sale employer: 300 North Limited
Contact Detail:
300 North Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations in Sale
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Director of Operations role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how you can bring value. Tailor your responses to highlight your experience in improving operational performance and profitability.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully led teams and transformed operational processes in previous roles. Use specific examples that demonstrate your ability to drive margin improvement and enhance efficiency.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Director of Operations in Sale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director of Operations. Highlight your experience in hard services and operational leadership, and don’t forget to showcase your P&L ownership and any transformation initiatives you've led.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific achievements that demonstrate your ability to improve operational performance and profitability.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your experience leading teams and aligning multiple leaders. We want to see how you’ve built strong relationships with clients and stakeholders in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at 300 North Limited
✨Know Your Numbers
As a Director of Operations, you'll need to demonstrate your understanding of P&L ownership. Brush up on key financial metrics and be ready to discuss how you've improved profitability and operational performance in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership across multiple business units. Prepare examples of how you've led teams through transformation initiatives and improved operational efficiency. Highlight your ability to align leaders and drive results.
✨Understand Compliance and Risk Management
Given the regulated environments you'll be working in, it's crucial to show your knowledge of compliance standards. Be prepared to discuss how you've maintained high operational standards and ensured audit readiness in past positions.
✨Build Relationships
Stakeholder and client leadership is key in this role. Think about how you've built strong relationships with clients and stakeholders in the past. Be ready to share specific examples of how these relationships have positively impacted operational delivery.