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- Tasks: Manage service delivery across three PFI sites, ensuring compliance and performance excellence.
- Company: Join an award-winning Facilities Management business with a strong reputation.
- Benefits: Competitive salary, car allowance, generous holiday, and private healthcare options.
- Other info: Dynamic environment with long-term stability and support for continuous improvement.
- Why this job: Make a real impact in a customer-facing role with excellent career development opportunities.
- Qualifications: Experience in PFI Facilities Management and strong stakeholder management skills.
The predicted salary is between 48000 - 50000 £ per year.
Location: Stoke-on-Trent (3 Sites Across Stoke)
Salary: £48,000 - £50,000 + £6,000 Car Allowance + Excellent Benefits Package
We are currently recruiting for an experienced PFI Service Delivery Manager to join an award-winning FM business across three sites in the Stoke-on-Trent area. This is an excellent opportunity for a commercially aware Facilities Management professional with strong PFI experience to manage service delivery across a multi-site contract environment.
The successful candidate will have experience managing both hard and soft FM services within a PFI environment. This role requires someone who can confidently oversee operational performance, maintain excellent stakeholder relationships, manage budgets and lifecycle works, and ensure KPI/SLA delivery across the contract.
This is a highly visible, customer-facing role where relationship management, commercial awareness, compliance, and service excellence are essential.
Benefits Highlight:
- £48,000 - £50,000 basic salary
- £6,000 car allowance or hybrid/electric vehicle options
- 26 days holiday + bank holidays
- 6.5% employer pension contribution
- Private healthcare options
- Company sick pay scheme
- Enhanced family leave benefits
- Virtual GP & wellbeing support
- Training, development & career progression opportunities
- Comprehensive health & wellbeing package
Duties of the role include:
- Full responsibility for hard and soft FM service delivery across 3 PFI sites in Stoke-on-Trent
- Managing on-site teams including Facilities Support staff, cleaning teams and subcontractors
- Overseeing statutory compliance, health & safety, and contractor management across the sites
- Managing KPI and SLA performance to ensure contractual obligations are achieved and penalties avoided
- Managing reactive maintenance, PPMs, lifecycle and additional works
- Monitoring contract budgets, recharges and commercial performance
- Producing monthly operational and performance reports
- Building and maintaining strong relationships with clients, SPV representatives and stakeholders
- Leading regular site inspections, audits and compliance reviews
- Managing complaints, incidents and service improvement plans
- Supporting continuous improvement initiatives across the contract
- Attending client, partner and stakeholder meetings
The ideal candidate will have:
- Previous experience within a PFI Facilities Management environment (essential)
- Experience managing both hard and soft services
- Strong commercial awareness and understanding of contract performance
- Experience managing KPIs, SLAs and budgets
- Excellent stakeholder and relationship management skills
- Healthcare, education or public sector FM experience preferred
- Strong knowledge of health & safety and statutory compliance
- Experience managing subcontractors and direct reports
- Excellent organisational and communication skills
- Full UK driving licence
This is a fantastic opportunity to join a well-established and highly respected FM organisation offering long-term stability, strong support, and excellent career development opportunities. The role will require an enhanced DBS check.
To apply, please send your CV to (url removed)
PFI Service Delivery Manager employer: 300 North Limited
Contact Detail:
300 North Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PFI Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector, especially those with PFI experience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Knowing their values and recent achievements will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your STAR technique for answering competency questions. This method helps you structure your answers by discussing the Situation, Task, Action, and Result, making your experiences stand out.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest in the role can keep you fresh in their minds and show your enthusiasm for the position.
We think you need these skills to ace PFI Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the PFI Service Delivery Manager role. Highlight your experience in managing hard and soft FM services, and don’t forget to showcase your commercial awareness and stakeholder management skills!
Showcase Relevant Experience: When writing your application, focus on your previous PFI experience. Mention specific projects or roles where you’ve successfully managed KPIs, SLAs, and budgets, as this will really catch our eye.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for key achievements and responsibilities to make it easy for us to see why you’re a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow your application progress directly!
How to prepare for a job interview at 300 North Limited
✨Know Your PFI Inside Out
Make sure you brush up on your knowledge of PFI (Private Finance Initiative) and its implications in Facilities Management. Be ready to discuss how you've successfully managed both hard and soft services in a PFI environment, as this will show your expertise and confidence in the field.
✨Showcase Your Relationship Management Skills
Since this role is highly customer-facing, prepare examples of how you've built and maintained strong relationships with clients and stakeholders. Think about specific situations where your communication skills made a difference, and be ready to share these stories during the interview.
✨Demonstrate Commercial Awareness
Familiarise yourself with the financial aspects of the role, including managing budgets and KPIs. Be prepared to discuss how you've previously ensured contractual obligations were met while maintaining commercial performance, as this will highlight your understanding of the business side of FM.
✨Prepare for Compliance Questions
Given the importance of health & safety and statutory compliance in this role, review relevant regulations and best practices. Be ready to discuss how you've overseen compliance in past roles, including any audits or inspections you've led, to demonstrate your commitment to service excellence.