At a Glance
- Tasks: Lead service delivery across multiple sites, managing teams and ensuring compliance.
- Company: Dynamic organisation focused on facilities management in the public sector.
- Benefits: Competitive salary, car allowance, generous holiday, and private healthcare options.
- Other info: Opportunity for training and career progression in a supportive environment.
- Why this job: Make a real difference in service delivery while developing your career.
- Qualifications: Experience in PFI Facilities Management and strong stakeholder management skills.
The predicted salary is between 48000 - 50000 € per year.
Location: Stoke-on-Trent (3 sites)
Salary & Benefits:
- £48,000 - £50,000 basic salary
- £6,000 car allowance or hybrid/electric vehicle options
- 26 days holiday + bank holidays
- 6.5% employer pension contribution
- Private healthcare options
- Company sick pay scheme
- Enhanced family leave benefits
- Virtual GP & wellbeing support
- Training, development & career progression opportunities
- Comprehensive health & wellbeing package
Responsibilities:
- Full responsibility for hard and soft FM service delivery across 3 PFI sites in Stoke-on-Trent
- Managing on-site teams including Facilities Support staff, cleaning teams and subcontractors
- Overseeing statutory compliance, health & safety, and contractor management across the sites
- Managing KPI and SLA performance to ensure contractual obligations are achieved and penalties avoided
- Managing reactive maintenance, PPMs, lifecycle and additional works
- Monitoring contract budgets, recharges and commercial performance
- Producing monthly operational and performance reports
- Building and maintaining strong relationships with clients, SPV representatives and stakeholders
- Leading regular site inspections, audits and compliance reviews
- Managing complaints, incidents and service improvement plans
- Supporting continuous improvement initiatives across the contract
- Attending client, partner and stakeholder meetings
Qualifications:
- Previous experience within a PFI Facilities Management environment (essential)
- Experience managing both hard and soft services
- Strong commercial awareness and understanding of contract performance
- Experience managing KPIs, SLAs and budgets
- Excellent stakeholder and relationship management skills
- Healthcare, education or public sector FM experience preferred
- Strong knowledge of health & safety and statutory compliance
- Experience managing subcontractors and direct reports
- Excellent organisational and communication skills
- Full UK driving licence
The role will require an enhanced DBS check.
PFI Service Delivery Manager in Lancaster employer: 300 North Limited
As a PFI Service Delivery Manager in Stoke-on-Trent, you will join a forward-thinking company that prioritises employee wellbeing and professional growth. With a competitive salary, generous holiday allowance, and comprehensive health benefits, our supportive work culture fosters collaboration and innovation across three dynamic sites. We are committed to your development, offering training and career progression opportunities that empower you to excel in your role while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land PFI Service Delivery Manager in Lancaster
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector, especially those with PFI experience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its PFI projects. Show us you know your stuff about their operations and how you can enhance service delivery across their sites.
✨Tip Number 3
Practice your STAR technique for answering competency questions. We want to hear about your past experiences managing KPIs and SLAs, so have some solid examples ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace PFI Service Delivery Manager in Lancaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the PFI Service Delivery Manager role. Highlight your experience in managing hard and soft FM services, as well as your understanding of KPIs and SLAs. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the responsibilities listed in the job description. We love a good story that showcases your skills!
Showcase Your Stakeholder Management Skills:Since building strong relationships is key in this role, make sure to highlight your experience with stakeholders in both your CV and cover letter. We want to know how you've successfully managed relationships in the past!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at 300 North Limited
✨Know Your PFI Inside Out
Make sure you understand the ins and outs of PFI (Private Finance Initiative) and how it relates to Facilities Management. Brush up on your knowledge about hard and soft services, as well as statutory compliance. This will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully managed relationships with clients and stakeholders in the past. Think about specific situations where you resolved conflicts or improved service delivery. This will demonstrate your excellent communication and relationship management skills, which are crucial for this role.
✨Be Ready to Discuss KPIs and Budgets
Since managing KPIs and budgets is a key part of the job, come prepared with examples of how you've monitored performance and achieved targets in previous roles. Highlight any experience you have with contract performance and how you’ve avoided penalties through effective management.
✨Demonstrate Your Commitment to Continuous Improvement
Think of instances where you've implemented service improvement plans or initiatives. Be ready to discuss how you approach problem-solving and your strategies for enhancing service delivery. This will show that you're proactive and dedicated to making things better, which is exactly what they’re looking for.
