At a Glance
- Tasks: Lead and develop a high-performing service operations team across multiple sites.
- Company: Rapidly growing technical services organisation with ambitious growth plans.
- Benefits: Competitive salary, performance bonus, private healthcare, and pension scheme.
- Other info: Opportunity to make a real impact and drive operational excellence.
- Why this job: Join a dynamic team and influence significant transformation in a high-growth environment.
- Qualifications: Experience in service operations, strong leadership, and a data-driven approach.
The predicted salary is between 45000 - 55000 £ per year.
- Head of Service Operations
- Dartford, Kent - With travel to smaller offices across England
- £65,000 - £75,000 + Bonus + Healthcare + Pension
- Permanent | Full Time
The Opportunity
300 North are recruiting for a Head of Service Operations on behalf of a rapidly growing technical services organisation operating across Hard FM, M&E and specialist engineering services.
The business is pursuing an ambitious growth strategy.
As Head of Service Operations, you will take ownership of a multi-site service operation, leading the people, processes, systems and performance that underpin service delivery across the wider group.
The Role
Reporting into the Chief Support Officer and forming part of the wider Senior Leadership Team, you will lead a team of Account Team Leads and Service Coordinators across multiple locations.
You will be responsible for
- Leading and developing a high-performing Service Operations function.
- Standardising processes and operating procedures across multiple businesses.
- Driving service excellence through KPI management and performance reporting.
- Partnering with technology and AI teams to introduce automation and operational efficiencies.
- Supporting the integration of newly acquired businesses into the group operating model.
- Improving customer and engineer experience across all service interactions.
- Building scalable processes capable of supporting significant future growth.
- Driving continuous improvement, accountability and operational consistency.
About You
We are keen to speak with individuals who can demonstrate
- Experience leading a service desk, helpdesk, field service coordination or service operations function.
- Proven success delivering operational transformation and process improvement.
- Strong leadership experience across multi-site teams.
- Experience with CAFM, FSM or service management platforms such as Sim Pro, Job logic, Big Change or similar.
- A data-driven approach to performance management and operational excellence.
- Excellent stakeholder management and communication skills.
- The ability to lead change and drive adoption of new systems, processes and technologies.
Desirable Background
- Facilities Management
- Building Services
- M&E Contracting
- Technical Services
- Compliance-led service environments
Package & Benefits
- Performance bonus of 10%-20% of basic salary
- 25 days + 8 days bank hoilidays
- Private healthcare cover
- Nat West Cushon pension scheme
- Senior Leadership Team membership with genuine influence across the wider business
- Opportunity to play a key role in a high-growth organisation undergoing significant transformation
- #J-18808-Ljbffr
Head of Service Operations - Facilities employer: 300 North Limited
At 300 North Limited, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Manchester and Newcastle locations provide a vibrant environment with ample opportunities for professional growth, competitive salaries, and a generous car allowance, ensuring our employees feel valued and supported in their roles. Join us to be part of a leading Facilities Management organization where your contributions make a meaningful impact.
