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- Tasks: Lead service delivery and operations in a dynamic facilities management environment.
- Company: Join a growing organisation focused on performance-driven PFI contracts.
- Benefits: Competitive salary of £75,000 plus an attractive package.
- Why this job: Make a significant impact by enhancing supplier performance and driving operational excellence.
- Qualifications: Experience in senior FM roles and strong PFI/PPP background required.
- Other info: Opportunity to lead teams and develop strong stakeholder relationships.
The predicted salary is between 75000 - 75000 £ per year.
Location: North West
Salary: £75,000 plus package
PFI/PPP experience required
We are partnering with a growing facilities management organisation operating within a complex performance-driven PFI contract environment. Due to a need to strengthen commercial control, contractor performance, and operational delivery, they are looking to appoint a Head of Service Delivery to take ownership of a key contract. This is a high-impact leadership role where you will play a critical part in improving supplier performance, enhancing governance, and driving operational excellence.
Key Areas of Focus
- Service Delivery & Operations
- Lead delivery across planned and reactive maintenance
- Ensure compliance with contractual KPIs and SLAs
- Drive continuous improvement across service performance
- CAFM & Reporting
- Oversee CAFM system performance and data integrity
- Ensure accurate asset information and reporting capability
- Lead the production and quality of monthly performance reporting
- Contractor & Procurement Management
- Review and optimise the current subcontractor base
- Strengthen procurement processes and governance
- Drive improved supplier performance, accountability, and value for money
- Implement strategies to reduce cost leakage and improve commercial outcomes
- Commercial & Financial Oversight
- Manage budgets across maintenance and lifecycle activities
- Monitor spend, identify risks, and implement corrective actions
- Lead cost-saving and efficiency initiatives
- Planned Maintenance & Lifecycle
- Oversee annual maintenance planning and delivery
- Ensure lifecycle programmes align with asset condition and contractual requirements
- Monitor delivery against programme, budget, and compliance targets
- Leadership & Stakeholder Management
- Lead and develop internal teams across helpdesk, compliance, and procurement
- Act as a senior point of contact for client and stakeholder engagement
- Manage escalations and maintain strong working relationships
Qualifications / Requirements
- Proven experience in a senior FM / service delivery leadership role
- Strong background within PFI/PPP contracts – Essential
- PFI healthcare – advantage
- Experience managing subcontractors and improving supplier performance
- Demonstrated ability to control costs and drive commercial improvements
- Good understanding of CAFM systems and operational reporting
- Strong stakeholder management and communication skills
Head Of Service Delivery employer: 300 North Limited
Contact Detail:
300 North Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Service Delivery
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those with PFI/PPP experience. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges. This shows you’re genuinely interested and ready to tackle their specific needs, especially around service delivery and operational excellence.
✨Tip Number 3
Don’t just wait for job alerts! Regularly check our website for new opportunities and apply directly. It’s a great way to stand out and show your enthusiasm for joining the team.
✨Tip Number 4
Practice your leadership pitch! Be ready to discuss how you’ve improved supplier performance and driven cost-saving initiatives in past roles. Highlighting these experiences will make you a strong contender for the Head of Service Delivery position.
We think you need these skills to ace Head Of Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Service Delivery role. Highlight your PFI/PPP experience and any relevant facilities management skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this leadership role. Share specific examples of how you've improved supplier performance or driven operational excellence in the past.
Showcase Your Leadership Skills: Since this is a high-impact leadership role, make sure to emphasise your experience in leading teams and managing stakeholders. We love to see how you've developed internal teams and maintained strong working relationships.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at 300 North Limited
✨Know Your PFI/PPP Inside Out
Make sure you brush up on your knowledge of PFI and PPP contracts, especially in the facilities management sector. Be ready to discuss specific examples of how you've improved supplier performance or driven operational excellence in previous roles.
✨Showcase Your Leadership Skills
This role is all about leadership, so prepare to share stories that highlight your experience in managing teams and stakeholders. Think about times when you successfully led a project or resolved a conflict, and be ready to explain your approach.
✨Demonstrate Financial Acumen
Since you'll be managing budgets and driving cost-saving initiatives, come prepared with examples of how you've controlled costs in the past. Discuss any strategies you've implemented that resulted in improved commercial outcomes.
✨Familiarise Yourself with CAFM Systems
Understanding CAFM systems is crucial for this role. If you have experience with specific systems, mention them during the interview. Be ready to talk about how you've used data to enhance service delivery and reporting capabilities.