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- Tasks: Lead a team to manage facilities helpdesk and ensure smooth operations.
- Company: Join a well-established national organisation in facilities management.
- Benefits: Competitive pay of £19.23 per hour with a supportive work environment.
- Why this job: Make a real impact in facilities management while developing your leadership skills.
- Qualifications: Experience in facilities management and strong organisational skills required.
- Other info: Office-based role with a collaborative team atmosphere.
Role: Facilities Helpdesk Manager Location: Winsford, Cheshire Contract: 3-month minimum temporary contract Hours: Monday-Friday, 9:00 a.m.-5:00 p.m. Office-based. Pay: £19.23 per hour Umbrella PAYE We are seeking an experienced Facilities Helpdesk / Office Manager to join a busy estates and facilities management team based in Cheshire. This is not an IT helpdesk role. The successful candidate will manage the helpdesk and administration service that supports the delivery of building maintenance, repairs, and facilities-related services across housing and public sector properties. The role is within a well-established, national organisation delivering hard FM and property services. You\’ll be based at their regional office in Winsford, reporting directly to the Director, and managing a small team of four Helpdesk Operators (a mix of full-time and part-time staff). Key responsibilities include: Leading and supporting the Helpdesk team, ensuring FM service levels are met Overseeing the CAFM system and maintaining accurate records of maintenance requests and works Coordinating daily workloads, tracking jobs, and managing priorities Producing reports, monitoring performance, and implementing improvements Acting as the main point of contact for estates and FM-related queries, escalating as required Supporting the Director with wider facilities administration and office management duties About you: Previous experience in a supervisory or management role within Facilities Management, Estates, or Building Services administration Strong organisational and communication skills Confident working with CAFM or other facilities systems Ability to motivate a team and work effectively under pressure This is an excellent opportunity to step into a pivotal role within a supportive and collaborative facilities management team. To apply, please send your CV to (url removed)
Facilities Helpdesk Manager employer: 300 North Limited
Contact Detail:
300 North Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their team.
✨Tip Number 3
Practice common interview questions, especially those related to team management and facilities operations. We want you to feel confident and ready to showcase your experience in leading a helpdesk team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Facilities Helpdesk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facilities management and any supervisory roles you've held. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves being the main point of contact for queries, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this skill.
Highlight Your Organisational Skills: The Facilities Helpdesk Manager needs to juggle multiple tasks and priorities. In your application, give examples of how you’ve successfully managed workloads or improved processes in previous roles. We love a good success story!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at 300 North Limited
✨Know Your Facilities Management Stuff
Make sure you brush up on your knowledge of facilities management and the specific responsibilities of a Helpdesk Manager. Familiarise yourself with CAFM systems and be ready to discuss how you've used them in past roles.
✨Show Off Your Leadership Skills
Since you'll be managing a small team, be prepared to share examples of how you've successfully led and motivated teams in the past. Think about specific challenges you've faced and how you overcame them.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like prioritising maintenance requests or dealing with a dissatisfied client. Practise your responses so you can demonstrate your problem-solving skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, the CAFM system they use, or their expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
