At a Glance
- Tasks: Lead and develop a high-performing service operations team across multiple sites.
- Company: Rapidly growing technical services organisation with ambitious growth plans.
- Benefits: Competitive salary, performance bonus, private healthcare, and pension scheme.
- Other info: Join a dynamic Senior Leadership Team with genuine influence.
- Why this job: Play a key role in transforming and scaling a national service function.
- Qualifications: Experience in service operations leadership and operational transformation.
The Opportunity
300 North are recruiting for a Head of Service Operations on behalf of a rapidly growing technical services organisation operating across Hard FM, M&E and specialist engineering services. The business is pursuing an ambitious growth strategy.
As Head of Service Operations, you will take ownership of a multi-site service operation, leading the people, processes, systems and performance that underpin service delivery across the wider group.
The Role
Reporting into the Chief Support Officer and forming part of the wider Senior Leadership Team, you will lead a team of Account Team Leads and Service Coordinators across multiple locations. You will be responsible for:
- Leading and developing a high-performing Service Operations function.
- Standardising processes and operating procedures across multiple businesses.
- Driving service excellence through KPI management and performance reporting.
- Partnering with technology and AI teams to introduce automation and operational efficiencies.
- Supporting the integration of newly acquired businesses into the group operating model.
- Improving customer and engineer experience across all service interactions.
- Building scalable processes capable of supporting significant future growth.
- Driving continuous improvement, accountability and operational consistency.
About You
We are keen to speak with individuals who can demonstrate:
- Experience leading a service desk, helpdesk, field service coordination or service operations function.
- Proven success delivering operational transformation and process improvement.
- Strong leadership experience across multi-site teams.
- Experience with CAFM, FSM or service management platforms such as SimPro, Job logic, BigChange or similar.
- A data-driven approach to performance management and operational excellence.
- Excellent stakeholder management and communication skills.
- The ability to lead change and drive adoption of new systems, processes and technologies.
Desirable Background
- Facilities Management
- Building Services
- M&E Contracting
- Technical Services
- Compliance-led service environments
Package & Benefits
- Total package of £65,000 - £75,000
- Performance bonus of 10%-20% of basic salary
- 25 days + 8 days bank holidays
- Private healthcare cover
- NatWest Cushon pension scheme
- Senior Leadership Team membership with genuine influence across the wider business
- Opportunity to play a key role in a high-growth organisation undergoing significant transformation
Apply
If you are an experienced Service Operations leader looking for an opportunity to build, transform and scale a national service function within a growing technical services organisation, we'd love to hear from you.
Joe Firth
300 North Recruitment
300 North Recruitment is acting as an employment agency in relation to this vacancy.
Head of Service Operations - Facilities in Dartford employer: 300 North Limited
Join a rapidly growing technical services organisation in Dartford, Kent, where you will lead a dynamic team and drive operational excellence across multiple sites. With a strong focus on employee development, a performance-driven culture, and generous benefits including a competitive salary, bonus, and private healthcare, this role offers a unique opportunity to influence significant transformation within the company. Embrace the chance to be part of a high-growth environment that values innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Operations - Facilities in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management and technical services sectors. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with hiring managers, highlight your experience leading multi-site teams and driving operational excellence. Share specific examples of how you've transformed service operations.
✨Tip Number 3
Be data-driven! Employers love candidates who can back up their claims with numbers. Prepare to discuss KPIs you've managed and how you've used data to improve service delivery and customer experience.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Head of Service Operations - Facilities in Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in service operations and leadership, especially in multi-site environments. We want to see how your background aligns with our ambitious growth strategy!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Head of Service Operations role. Share specific examples of your successes in operational transformation and process improvement.
Showcase Your Data-Driven Approach:Since we value a data-driven mindset, make sure to include any relevant metrics or KPIs you've managed in previous roles. This will help us understand how you can drive performance and operational excellence at StudySmarter.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at 300 North Limited
✨Know Your Stuff
Make sure you thoroughly understand the role of Head of Service Operations. Familiarise yourself with key concepts like service desk management, operational transformation, and performance metrics. This will help you speak confidently about how your experience aligns with the company's needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in multi-site teams. Think about specific challenges you've faced and how you successfully led your team through them. This will demonstrate your capability to lead and develop a high-performing service operations function.
✨Be Data-Driven
Since the role requires a data-driven approach, come prepared with examples of how you've used data to drive performance improvements. Discuss any KPIs you've managed and how you’ve leveraged technology or automation to enhance service delivery.
✨Engage with Stakeholders
Highlight your communication skills by discussing how you've effectively managed stakeholders in previous roles. Be ready to share strategies you've used to build relationships and drive change, especially when integrating new systems or processes.
