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For Companies At a Glance
- Tasks: Lead operations across diverse sectors, driving performance and growth.
- Company: Dynamic FM and technical services business with a focus on innovation.
- Benefits: Competitive salary, car allowance, bonus, and healthcare insurance.
- Other info: Opportunity to lead transformation initiatives and enhance operational efficiency.
- Why this job: Shape the future of operations and make a significant impact in a growing company.
- Qualifications: Proven experience in senior operations leadership within technical FM or multi-disciplinary services.
The predicted salary is between 95000 - 100000 £ per year.
Role: Director of Operations
Sector: Hard Services Maintenance Engineering Delivery
Location: North West - National Travel when required
Salary: £95k - £100k + car allowance + bonus
Benefits: Various such as healthcare insurance
The Opportunity
We are supporting a growing FM and technical services business, part of a wider group, to appoint a Director of Operations. The organisation delivers services across a diverse commercial portfolio including education, high-rise residential, retail, advanced education, healthcare and critical sites. This is a pivotal senior leadership role with full operational accountability across multiple business units. The mandate is to transform operational performance, strengthen leadership capability, and scale the business. Reporting directly to the MD, you will play a key role in shaping the operating model, delivery capability, and long-term growth strategy of the business. You will have full responsibility for the operational performance, profitability, and delivery capability of all service lines across the organisation.
Leadership Scope
- Facilities Management
- Projects & Small Works
- Reactive & Planned maintenance engineering
- Minor Works
- Helpdesk
You will lead and align multiple leaders. This is a role for a leader capable of operating strategically whilst remaining close to operational delivery. Operations is the product.
Performance, Profitability & Efficiency
- Full operational P&L ownership across all delivery functions
- Driving margin improvement, cost control, and productivity gains
- Improving engineering utilisation and operational efficiency
- Enhancing planning, scheduling, and resource allocation
- Delivering continuous improvement initiatives across all service lines
- Strengthening reporting, KPI visibility, and operational governance
Growth & Transformation
- Supporting business growth
- Leading mobilisation and integration of new contracts into operational delivery
- Expanding the Projects and Minor Works division as a strategic growth area
- Designing scalable operating models capable of supporting long-term growth
- Leading transformation initiatives including:
- Process standardisation
- Operational redesign
- Service improvement programmes
- Potential in-sourcing strategies
Compliance & Risk
- Ensuring full compliance across regulated and safety‑critical environments including:
- Building Safety
- SFG20
- Embedding strong governance, audit readiness, and risk management frameworks
- Maintaining high standards of operational compliance across all business units
Stakeholder & Client Leadership
- Acting as a senior operational leader across the business and wider group
- Building strong relationships with clients, stakeholders, and group leadership
- Supporting strategic client relationships alongside the Director of Client Services
- Ensuring operational delivery aligns with commercial and contractual commitments
What We're Looking For
- Proven experience at Director or senior Operations leadership level within technical FM or multi-disciplinary services
- Strong background across:
- Hard services FM
- Engineering
- Projects
- Infrastructure‑led operational environments
- Experience leading multiple operational disciplines or business units
- Demonstrated P&L ownership with a track record of improving operational performance and profitability
- Experience leading through senior operational leaders (Directors / Heads of Function)
- Strong understanding of regulated and compliance‑led environments
- Proven ability to scale operational businesses and delivery functions
- Able to operate confidently across both strategic leadership and operational detail
Director of Operations in Sale employer: 300 North Consulting
Contact Detail:
300 North Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations in Sale
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Director of Operations role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their operational challenges and think about how your experience can help them transform their performance. Tailor your answers to show you’re the perfect fit for their needs.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you admire. Express your interest in potential opportunities and share how your skills align with their goals. It shows initiative and could land you an interview.
✨Tip Number 4
Utilise our website to apply for roles. We’ve got a range of opportunities that might be perfect for you. Plus, applying through us means you’ll get the best support throughout the process. Let’s get you that dream job!
We think you need these skills to ace Director of Operations in Sale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director of Operations. Highlight your experience in hard services and operational leadership, and don’t forget to showcase your P&L ownership and transformation initiatives.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Mention specific achievements that demonstrate your ability to improve operational performance and lead teams effectively.
Showcase Your Leadership Style: We want to know how you lead! In your application, share examples of how you've aligned multiple leaders and driven change in previous roles. This will help us see your strategic mindset and operational focus.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at 300 North Consulting
✨Know Your Numbers
As a Director of Operations, you'll need to demonstrate your understanding of P&L ownership. Brush up on key financial metrics and be ready to discuss how you've improved profitability and operational performance in previous roles. Bring specific examples that showcase your ability to drive margin improvement and cost control.
✨Showcase Your Leadership Style
This role requires strong leadership across multiple business units. Be prepared to talk about your leadership philosophy and how you've successfully led teams in the past. Highlight your experience in aligning leaders and driving transformation initiatives, as well as how you foster collaboration and accountability within your teams.
✨Understand Compliance and Risk Management
Given the importance of compliance in this sector, make sure you can discuss your experience with regulated environments. Prepare to explain how you've embedded governance and risk management frameworks in your previous roles, ensuring high standards of operational compliance across all business units.
✨Prepare for Strategic Discussions
This position is not just about operations; it's also about shaping the long-term growth strategy. Be ready to discuss your vision for operational delivery and how you would design scalable operating models. Think about how you can support business growth and lead the integration of new contracts into operational delivery.