Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage patient interactions and coordinate care to enhance satisfaction.
- Company: Supportive healthcare facility focused on patient experience.
- Benefits: Part-time hours, meaningful impact, and a compassionate team environment.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Experience in healthcare preferred; strong organisational and communication skills required.
- Other info: Join a dynamic team dedicated to providing exceptional patient care.
The predicted salary is between 24000 - 36000 £ per year.
The Care Navigator plays a pivotal role in ensuring a seamless and positive experience for patients within our healthcare facility. This position involves managing patient interactions, coordinating care, and supporting the clinical team to enhance patient satisfaction and operational efficiency. The ideal candidate will possess strong organisational skills and a compassionate approach to patient care.
Responsibilities:
- Timely answering a large volume of incoming telephone calls.
- Dealing with patient requests and queries.
- Processing patient electronic consultations.
- Processing prescription requests.
- Answering email queries.
- Handling complaints at the first point of contact.
- Dealing with patient queries at the reception front desk.
- Performing general administrative duties.
The role means you are the first point of contact with patients and will represent our practice; therefore efficient customer service is essential. You will be required to handle an extremely large volume of calls and online electronic consultation requests and must remain calm under pressure while maintaining a high standard and level of accuracy. All patients must be treated with respect, empathy, and professionalism. Duties include ensuring all incoming correspondence is actioned and processed in a timely manner. All staff must comply with practice safeguarding policies and complete mandatory e‑learning training.
Qualifications:
- Previous experience in a healthcare setting or office environment is preferred.
- Strong organisational skills with the ability to multitask effectively in a fast‑paced environment.
- Excellent verbal and written communication skills with a high level of professionalism.
- Good knowledge of computer systems, Microsoft Word, and email systems.
- Compassionate attitude towards patient care and commitment to enhancing the patient experience.
This role offers an opportunity to make a meaningful impact on the lives of patients while working within a supportive team environment. If you are passionate about patient care and possess the necessary skills, we encourage you to apply for this rewarding position.
Job Types and Schedule:
- Part‑time, Permanent
- Monday to Friday – 8:00 am to 6:30 pm shifts.
Preferred experience:
- 1 year providing care.
Care Navigator in Brighton employer: 30 Kingsway Surgery
Contact Detail:
30 Kingsway Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Brighton
✨Tip Number 1
Get to know the company! Research our healthcare facility and understand our values. This will help you tailor your approach during interviews and show us that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! As a Care Navigator, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable handling calls and queries, so you can shine during your interview.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed multiple tasks under pressure. We want to see how you can keep things running smoothly in our fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're proactive and ready to take the next step in your career with us.
We think you need these skills to ace Care Navigator in Brighton
Some tips for your application 🫡
Show Your Compassion: When writing your application, let your compassionate side shine through! We want to see how you connect with patients and handle their queries with empathy. Share any relevant experiences that highlight your caring approach.
Highlight Your Organisational Skills: As a Care Navigator, you'll be juggling multiple tasks at once. Make sure to showcase your organisational skills in your application. Use examples from your past roles where you successfully managed a busy workload or coordinated care effectively.
Keep It Professional: Your written application is your first impression, so keep it professional! Use clear language, check for typos, and ensure your communication style reflects the high standards we uphold at StudySmarter. A polished application speaks volumes!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the details you need about the role there too!
How to prepare for a job interview at 30 Kingsway Surgery
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Care Navigator role. Familiarise yourself with the responsibilities listed in the job description, such as managing patient interactions and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Compassion
Since this role requires a compassionate approach to patient care, think of examples from your past experiences where you've shown empathy and understanding. Be ready to share these stories during the interview to highlight your suitability for the role.
✨Practice Your Communication Skills
As a Care Navigator, you'll need excellent verbal and written communication skills. Practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts under pressure.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like dealing with a difficult patient or managing multiple calls at once. Think through potential scenarios and how you would respond, focusing on maintaining professionalism and calmness.
