Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Prepare quotes and support the service team with planning and scheduling.
- Company: Join a leading manufacturer of automatic door systems and equipment.
- Benefits: Gain hands-on experience in a dynamic environment with growth opportunities.
- Why this job: Be part of a dedicated team ensuring safety and efficiency in door systems.
- Qualifications: Experience in scheduling and a strong customer focus are key.
- Other info: Opportunity to work closely with technicians and enhance your planning skills.
The predicted salary is between 30000 - 42000 £ per year.
Service Support Planner Working for a leading manufacturer and installer of a wide range of automatic door systems, shop fronts and associated equipment. Our service division is dedicated entirely to providing reactive and planned maintenance of all types of automatic doors, manual pedestrian doors, emergency exit hardware, roller shutters and all types of industrial doors. Service Support Planner Duties: Responsible for the preparation of quotes. Support of the service team in planning routine service requests, as well as responding to emergency maintenance requests. Handle breakdown calls and schedule work for the technicians. Serve as a liaison between customers and suppliers. Monitor the timekeeping, workload and productivity of the engineers. Requirements: Previous experience of scheduling engineers in a similar role would be beneficial. A clear focus of customers\’ needs and expectations is essential, as you will be expected to have sound knowledge of manual, automatic and industrial door systems Previous planning experience. Have a s…
Service Support Planner employer: 3 Recruit
Contact Detail:
3 Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Planner
✨Tip Number 1
Familiarize yourself with the specific types of door systems mentioned in the job description. Understanding the differences between automatic, manual, and industrial doors will help you stand out during the interview process.
✨Tip Number 2
Highlight any previous experience you have in scheduling or planning roles. Be prepared to discuss specific examples of how you've successfully managed workloads and responded to urgent requests in the past.
✨Tip Number 3
Demonstrate your customer service skills by preparing to share instances where you've effectively communicated with clients or suppliers. This will show that you can serve as a reliable liaison, which is crucial for this role.
✨Tip Number 4
Research the company’s service division and its approach to maintenance and support. Being knowledgeable about their operations will allow you to ask insightful questions and show your genuine interest in the position.
We think you need these skills to ace Service Support Planner
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Service Support Planner. Highlight your experience in scheduling engineers and your knowledge of door systems in your application.
Tailor Your CV: Customize your CV to reflect relevant experience in service planning and customer support. Emphasize any previous roles where you managed schedules or handled maintenance requests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's services and how your skills align with their needs. Mention specific examples of how you've successfully supported service teams in the past.
Highlight Customer Focus: In your application, emphasize your commitment to customer satisfaction. Provide examples of how you've effectively communicated with customers and suppliers to meet their needs.
How to prepare for a job interview at 3 Recruit
✨Show Your Scheduling Skills
Be prepared to discuss your previous experience in scheduling engineers. Highlight specific examples where you successfully managed workloads and responded to emergency requests, demonstrating your ability to prioritize tasks effectively.
✨Understand the Products
Familiarize yourself with the different types of automatic and manual door systems mentioned in the job description. Showing that you have a sound knowledge of these products will impress the interviewers and show your commitment to the role.
✨Customer Focus is Key
Emphasize your understanding of customer needs and expectations. Prepare to share instances where you went above and beyond to meet customer demands, as this role requires a strong focus on customer satisfaction.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific situations, such as scheduling conflicts or urgent maintenance requests. Practice articulating your thought process and decision-making skills in these scenarios to demonstrate your problem-solving abilities.
