FM Helpdesk Coordinator / Client Support Administrator Location: Newtownabbey, Co. Antrim Salary: £33,000 Contract: Permanent | Full-Time Working Hours: MondayThursday, 8.00am5.00pm | Friday, 8.00am2.00pm Working Arrangement: Office-based The Opportunity Are you an organised, customer-focused individual who enjoys coordinating people, managing priorities and delivering excellent customer service? 3 Peaks Recruitment is delighted to be partnering with a leading Northern Ireland-based Mechanical & Electrical (M&E) and Facilities Management business to recruit an FM Helpdesk Coordinator / Client Support Administrator for their established team in Newtownabbey. Due to continued growth and expansion, this is an excellent opportunity to join a well-established business with a strong reputation for delivering high-quality facilities management services across a range of sectors. This is a varied, fast-paced position where you'll play an important role in the day-to-day coordination of facilities management contracts, acting as the first point of contact for clients, managing maintenance requests and ensuring engineers and subcontractors are scheduled efficiently. Working closely with the wider Facilities Management team, you'll help ensure that planned and reactive maintenance works are delivered on time, clients are kept informed and service standards are consistently maintained. Key Responsibilities Act as the first point of contact for client enquiries via telephone and email, providing a professional and responsive service. Log and manage reactive maintenance requests and service calls using the helpdesk system. Coordinate and allocate work orders to engineers and subcontractors, ensuring jobs are prioritised appropriately. Schedule planned preventative maintenance (PPM) visits and manage engineer diaries. Monitor outstanding jobs, ensuring works are completed within agreed KPIs and service level agreements (SLAs). Keep clients updated on job progress, following requests through to completion. Identify and escalate urgent maintenance issues to the relevant Contracts Manager. Maintain accurate records, databases and maintenance documentation. Prepare reports relating to service performance, completed works and contract KPIs. Raise purchase orders and assist with supplier and subcontractor invoice processing. Provide administrative support to Contracts Managers and the wider Facilities Management team. What We're Looking For Essential: At least 2 years' experience in facilities management, helpdesk, customer service or a similar coordination role. Experience managing incoming customer enquiries across telephone and email. Excellent customer service skills with a professional, approachable communication style. Strong organisational skills and the ability to manage multiple priorities in a busy environment. Good administration and IT skills, particularly Microsoft Outlook and Excel. Strong attention to detail and accuracy when maintaining records and processing information. Ability to remain calm under pressure and respond proactively to changing priorities. Confidence working independently and as part of a team. Desirable: Previous experience using Sicon, Sage, Verisae or other CAFM/helpdesk systems. Knowledge of facilities management, building maintenance or mechanical and electrical services. Experience raising purchase orders and processing supplier invoices. What's on Offer? Our client offers an attractive benefits package, including: Competitive salary, depending on experience Friday 2.00pm finish 31 days' annual leave, inclusive of public and bank holidays Company pension scheme Private medical insurance following successful completion of probation Death in service insurance Enhanced company sick pay, subject to length of service Ongoing training and professional development Opportunities for career progression within an established and growing Facilities Management team Interested in Finding Out More? If you're an experienced Helpdesk Coordinator, Service Coordinator, Maintenance Administrator or Client Support Administrator looking for your next career move, we'd love to hear from you. This opportunity would particularly suit someone who enjoys working with people, takes pride in delivering excellent customer service and can keep things organised in a busy, service-driven environment. For a confidential discussion, contact the team at 3 Peaks Recruitment. Email: Telephone: TPBN1_NI
FM Helpdesk Coordinator / Client Support Administrator in Belfast employer: 3 PEAKS RECRUITMENT LIMITED
At 3 Peaks Recruitment, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Lurgan that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and a supportive culture that values each team member's contributions. Join us to be part of a leading drinks distribution business where your skills in procurement and supply chain can thrive, and enjoy the unique advantage of working with a diverse portfolio of well-known beverage brands.
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3 PEAKS RECRUITMENT LIMITED Recruitment Team
