VodafoneThree - Senior Counsel – Customer Regulatory Implementation and Delivery in London

Location: London Speechmark + Hybrid

Working Hours: Full time 37.5 hours per week – Mon to Fri

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With 11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join us at the heart of our business in the Regulatory, Government Affairs and Company Secretary team, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

Job Description

What you’ll do

• This role involves providing high-quality, expert, practical, legal and regulatory advice across VodafoneThree's consumer and enterprise business, enabling regulatory compliant customer propositions and communications.
• The role supports the design and delivery of compliant customer journeys and contributes to embedding regulatory governance in commercial decision making.
• The Senior Counsel acts as a trusted advisor to commercial, product and marketing teams, translating complex regulatory obligations into clear and actionable guidance.
• You will business partner and act as a key regulatory advisor on consumer-facing proposition design, terms and conditions and communications.

The ideal candidate will be a senior qualified lawyer or highly experienced regulatory advisor with significant experience in UK consumer protection law and Ofcom regulatory frameworks. They should have a deep understanding of telecoms products, customer journeys and the regulatory and legal frameworks that govern them. The role demands exceptional communication skills and gravitas, the ability to influence cross-functional stakeholders, and a proven track record of successfully designing and implementing compliant product journeys and governance frameworks.

KPIs include customer journey compliance, regulatory sign-off SLA, enforcement risk management, and integration compliance.

Regulatory implementation:

• Support the design, development and delivery of compliant customer journeys, propositions, and communications across VodafoneThree consumer and business brands, ensuring compliance with Ofcom and CMA roles.
• Ensure that approach aligns to strategic goals.

Advisory & Documentation:

• Draft, review and approve customer-facing materials ensuring they meet business and regulatory requirements.
• Provide specialist expert counsel on consumer law and regulation.

Commercial Governance:

• Participate in proposition and pricing approval forums, ensuring regulatory and legal issues are identified early and managed effectively.

Integration Compliance:

• Support the integration of Vodafone and Three consumer products and systems, identifying regulatory risks and ensuring consistent compliance standards are applied across legacy businesses.

Stakeholder Engagement:

• Work collaboratively with colleagues in Legal, Regulatory Policy, Product, Marketing and Operations to implement practical compliance solutions and foster a culture of proactive regulatory delivery.

Regulatory Enforcement support:

• Assist in management regulatory engagement, investigations and complaints, preparing legal responses and briefing materials as required.

Continuous Improvement:

• Help evolve playbooks, templates, and guidance notes to improve consistency, efficiency and understanding of regulatory requirements across the business.

Qualifications

Who you are

• Senior qualified lawyer or highly experienced senior regulatory advisor with significant experience working within a specialist legal/regulatory delivery team advising on UK consumer protection law and Ofcom regulatory frameworks.
• Deep understanding of telecoms products, customer journeys, and the regulatory and legal frameworks that govern them.
• Demonstrated ability to embed regulatory obligations into commercial and operational processes at scale.
• Skilled in balancing compliance requirements with commercial and operational realities.
• Experience in regulatory enforcement, including advising on complaints, investigations and dispute resolution.
• Proven ability to lead complex legal/regulatory workstreams related to product integration, proposition development and go-to-market delivery and a track record of successfully designing and implementing compliant product journeys and governance frameworks.

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Additional Information

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.