Senior Account Manager (Client Services) in London

Full time 37.5 hours per week - Mon to Fri*Hybrid Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. Who We AreWe’re here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built - today.We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.You’ll join a team that genuinely cares - about each other, about our customers, and about the future we’re building. That means building responsibly, investing sustainably and creating opportunities that last.With 11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.We move at pace, because what we’re building matters - and we’re learning as we go. Job DescriptionWhat You'll Do:The Senior Account Director is an experienced client lead within the Generation in-house agency, accountable for managing complex, multi-brand campaign portfolios and building deep, trusted relationships with senior brand stakeholders. The role operates with a high degree of autonomy within defined parameters, leading integrated campaign delivery from brief to completion and guiding less experienced members of the account management team. Takes the lead on end-to-end delivery of major integrated campaigns across multiple channels and brand teams. Accountable for embedding client KPIs into the creative process from brief stage and ensuring delivery consistently meets commercial objectives. Stakeholder Relationship Management: Builds and sustains trusted relationships with brand leads and marketing stakeholders. Takes full accountability for the quality of briefs entering the agency. Challenges briefs that lack clarity or commercial grounding before they reach the creative team, ensuring every project begins with a well-defined objective and a clear creative direction. Resource and Scope Management: Balances client demand against available creative capacity, managing scope and expectations proactively. Identifies resourcing risks early and works with the account management lead to address them before they affect delivery. Commercial Awareness: Maintains a clear view of budget health across assigned accounts. Flags variances and risks in a timely manner, and demonstrates an understanding of how delivery decisions affect the commercial performance of the agency. Team: Provides day-to-day guidance and feedback to AM’s working on their accounts. Shares knowledge, reviews work and supports the development of less experienced team members, contributing to a culture of continuous improvement within the function. Works collaboratively across creative, strategy, production and project management to ensure all workstreams are aligned and moving at pace. Role Scope and Impact: Experienced individual lead role accountable for the delivery of complex, multi-channel campaigns across assigned brand portfolios. Manages relationships directly with brand leads and mid-to-senior marketing stakeholders across multiple business units. Provides guidance and formal development support to AM’s within their portfolio. Works closely with the Senior Manager Client Services and peers across the account management function. Accountable for the quality of briefs and the commercial health of assigned accounts, including budget tracking and scope management. A key contributor to the day-to-day output and reputation of the client services function. QualificationsWho You Are:Proven experience in an AD or equivalent client leadership role within a creative, integrated or in-house agency environment. Commercially aware, with experience managing budgets and scoping projects across a portfolio of accounts. Experience providing guidance and formal development support to junior members of an account team. Good understanding of integrated marketing, the creative development process and how to brief creative teams effectively. Able to manage competing priorities across multiple accounts in a fast-paced environment. Additional Information-Need to knowWe are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email careers@vodafonethree.