Legal Counsel - Regulatory Implementation in London

Location: London (The Speechmark office - Hybrid)

Working hours: Full time 37.5 hours per week – Mon to Fri

Hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We ask people to come into the office 2-3 days each week, for at least 8 days per month.

We’re here to build a network the UK can count on – one that connects people, places and potential. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability.

The Legal Counsel supports the day-to-day regulatory activities of VodafoneThree. The role involves providing high-quality, expert, practical, legal and regulatory advice across VodafoneThree's consumer and enterprise business, supporting the design and delivery of compliant customer journeys, and contributes to embedding regulatory governance in commercial decision making.

The Legal Counsel acts as a trusted advisor to commercial, product, marketing and technology teams, translating complex regulatory obligations into clear and actionable guidance. You will business partner and act as a key regulatory advisor on consumer-facing proposition design, terms and conditions and communications.

The ideal candidate will be a qualified lawyer with experience in UK consumer protection law and Ofcom regulatory frameworks. They should have an understanding of telecoms products, customer journeys and the regulatory and legal frameworks that govern them. The role demands exceptional communication skills, the ability to influence cross-functional stakeholders, and a proven track record of successfully designing and implementing compliant product journeys and governance frameworks.

KPIs include customer journey compliance, regulatory sign-off SLA, enforcement risk management, and integration compliance.

What you’ll do:

• Regulatory implementation: Support the design, development and delivery of compliant customer journeys, propositions, and communications across VodafoneThree consumer and business brands, ensuring compliance with Ofcom and CMA rules.
• Advisory & Documentation: draft, review and approve customer-facing materials ensuring they meet business and regulatory requirements.
• Commercial Governance: Participate in proposition and pricing approval forums, ensuring regulatory and legal issues are identified early and managed effectively.
• Integration Compliance: Support the integration of Vodafone and Three consumer products and systems, identifying regulatory risks and ensuring consistent compliance standards are applied across legacy businesses.
• Stakeholder Engagement: Work collaboratively with colleagues in Legal, Regulatory Policy, Product, Marketing, Technology and Operations to implement practical compliance solutions and foster a culture of proactive regulatory delivery.
• Continuous Improvement: Help evolve playbooks, templates, and guidance notes to improve consistency, efficiency and understanding of regulatory requirements across the business.

Qualifications:

• Qualified lawyer with experience working within a specialist legal or regulatory delivery team advising on UK consumer protection law and Ofcom regulatory frameworks.
• Understanding of telecoms products, customer journeys, and the regulatory and legal frameworks that govern them.
• Demonstrated ability to embed regulatory obligations into commercial and operational processes at scale.
• Skilled in balancing compliance requirements with commercial and operational realities.
• Proven ability to interpret legal, regulatory, and technical requirements.

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly or email jobs@three.co.uk for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities.